Front of House Manager/Patient Experience Manager

Busy Private Healthcare Centre – Bury

This role is not simply about answering phones or managing a diary.

It’s about leading the team who create the first and lasting impression of our practice — while protecting the values and standards that have helped us serve our community for over 20 years.

You’ll be responsible for managing our front\-of\-house team of 3–4 receptionists, ensuring every patient receives a warm, professional, and organised experience from their very first contact with us.

We believe people don’t change their health because of information alone — they change because they feel understood, supported, and confident they’re in the right place.

That experience starts with the front desk — and this role leads the team who deliver it.

Why this role exists

For over 20 years, we’ve helped people in Bury move better, live with less pain, and regain confidence in their bodies.

Our practitioners provide exceptional care — but a patient’s experience begins long before treatment starts.

We’re looking for an experienced people manager who can take ownership of our front\-of\-house service.

Someone who can support and develop a team, maintain high standards, solve problems calmly, and create an environment where both patients and staff feel valued, supported, and able to do their best work.

Our values

Everything we do is guided by three core values: Purpose, Trust, and Excellence.

Purpose — We believe our work matters. Every conversation, every appointment, and every interaction is an opportunity to help someone improve their health and quality of life. We’re looking for someone who understands that the small details at the front desk can make a big difference.

Trust — Patients trust us during moments when they may feel worried, frustrated, or unsure. Our team earns that trust by being reliable, honest, compassionate, and professional. As Front of House Manager, you’ll also build trust within your team by supporting people, communicating clearly, and leading by example.

Excellence — We believe in doing things properly. That means maintaining high standards, continually improving, taking ownership, and caring about the experience we create — even when no one is watching.

We’re looking for someone who doesn’t just manage tasks, but helps create a culture where these values are lived every day.

What the role involves

This is a hands\-on management role at the centre of a busy private healthcare practice.

You will:

• Manage, lead, and support a team of 3–4 receptionists


• Set expectations and maintain consistently high front desk standards


• Coach, motivate, and develop team members


• Help recruit, train, and onboard new reception staff


• Create rotas and ensure the department is properly organised and covered


• Hold the team accountable for excellent patient communication and service


• Be the first point of support for reception questions, challenges, and decisions


• Lead by example by welcoming patients in person and over the phone


• Confidently explain appointments, care plans, pricing, and next steps (full training provided)


• Oversee bookings, systems, and daily processes so the centre runs smoothly


• Handle patient concerns professionally and find solutions


• Support local events, talks, and community outreach activities


• Look for ways to continually improve the patient experience

This role suits someone who enjoys responsibility, takes initiative, and understands that great service comes from great leadership.

Who this role is for

You may be the right person if you’re thinking:

“I enjoy leading a team and helping people perform at their best.”

“I naturally take ownership and like improving how things are done.”

“I can be supportive and approachable, but I’m also confident setting expectations.”

“I stay calm under pressure and enjoy solving problems.”

“I care about delivering an exceptional experience.”

“I want to be part of a team where purpose, trust, and excellence genuinely matter.”

Essential requirements

You do not need chiropractic experience — we will teach you what you need to know about our profession.

However, you must have:

• Previous experience managing or supervising a team


• Experience being responsible for standards, training, and team performance


• The ability to lead others in a way that reflects our values of Purpose, Trust, and Excellence


• Strong communication skills


• Excellent organisation and attention to detail


• Confidence dealing with different personalities and situations


• Emotional intelligence and professionalism


• A positive, proactive attitude

Experience in healthcare, hospitality, customer service, retail management, leisure, or other client\-facing leadership roles would be highly valuable.

Hours

30\+ hours per week.

Early mornings, evenings, and alternate Saturdays required.

Centre opening hours:

Monday–Friday: 7:30am–7:15pm
Saturday: 7:30am–2:00pm

As the manager of the front\-of\-house team, we’re looking for someone who takes responsibility for making sure the department runs effectively.

While your contracted hours will usually be around 30 hours per week, there may occasionally be times when flexibility is needed to support the team, resolve issues, or ensure standards are maintained.

We value leaders who take pride in their area, support their team, and want to see everyone succeed.

What you’ll receive

• Full training and ongoing support


• A friendly and experienced team environment


• Clear systems, expectations, and responsibilities


• The opportunity to lead and develop a team


• Meaningful work that genuinely impacts people’s lives


• Variety, responsibility, and room to grow


• A workplace where Purpose, Trust, and Excellence guide the way we care for both patients and each other

One final question

Can you lead a team that helps someone walk through our doors feeling nervous and leave feeling cared for, confident, and understood?

Can you create an environment where your team feels supported, standards stay high, and patients experience our values from their very first conversation?

If that sounds like the kind of responsibility you’d take pride in — we’d love to hear from you.

Apply today and help people in Bury feel better, one conversation at a time.

Please kindly note: previous applicants need not apply and unfortunately we are unable to offer sponsorship for this position.

Pay: £24,420\.00\-£34,000\.00 per year

Benefits:

• Employee discount


• Free fitness classes


• Free parking


• Health \& wellbeing programme


• On\-site parking


• Store discount

Ability to commute/relocate:

• Unsworth BL9 0ST: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Without using ai, please tell us in 4 sentences or less why we would be mad not to interview you and employ you for this exciting position.


• How many hours are you ideally looking for?


• Are you able to cover holidays and illness at short notice?


• Which of our core values resonates with you the most and why?


• Please tell us about your managerial experience.

Experience:

• Managerial : 4 years (required)


• Sales: 4 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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