Front of House Manager

A Front of House Manager is someone who:

• Provides leadership and direction to the Supervisor and Reception Team within a prestigious, high\-profile corporate headquarters.


• Is responsible for creating a customer service\-focused environment that delivers the highest level of care and personalised service to employees, visitors, clients, and key stakeholders.


• Creates and nurtures a culture of excellence that supports Amplify’s vision and behaviours for the development of our business.


• Is adaptable, open\-minded, and flexible, with the ability to think innovatively to ensure our services remain market\-leading.


• Is confident leading development projects that support continuous improvement and service excellence.

Reception Services

• Work in partnership with Building Services and service partners to ensure all meetings and events are coordinated effectively and all teams are prepared to deliver an exceptional experience.


• Build highly trusted relationships with employees, clients, and visitors, ensuring proactive engagement, active listening, and responsive service delivery.


• Ensure client satisfaction is consistently achieved by making informed decisions, responding effectively to challenges or complaints, and taking ownership through to resolution while keeping the Operations Manager informed.


• Ensure your teams remain security\-conscious, working in line with established procedures and maintaining strong relationships with security personnel.


• Take ownership of reception technology, ensuring it is fit for purpose and provides accurate reporting to support the ongoing development of guest services strategies.


• Continuously review processes and recommend improvements to ensure services evolve in line with changing business needs and industry best practice.

• Adhere to annual budgets and plan activities within agreed financial parameters.


• Provide accurate and timely financial information to the Operations Manager.


• Support the timely processing of client invoices in line with contractual payment terms.

• Lead with a positive, caring, enthusiastic, and engaging approach, fostering a culture of excellence and continuous feedback.


• Recognise and reward exceptional performance to maintain an engaged and motivated team.


• Delegate effectively to encourage development, ownership, and accountability while building strong relationships across Facilities, Security, and Catering teams.


• Ensure compliance with all company policies and procedures, including HR, Learning \& Development, Operations, and Health \& Safety.


• Assess performance and develop annual training plans, coaching and mentoring team members to achieve their full potential.


• Oversee recruitment activities and support employees throughout their probation period.


• Maintain conduct, discipline, and performance standards, addressing issues promptly in accordance with company procedures.

• Take responsibility for your own professional development, attending training and development opportunities as identified.


• Effectively manage your time and focus on activities that deliver the greatest value to the business and client experience.

What We Offer

• Learning and development opportunities, including leadership training


• 25 days holiday \+ Bank Holidays (pro rata)


• Bupa Health cover


• YuLife wellbeing benefits

Diversity \& Inclusion at Amplify

At Amplify, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe diversity strengthens our team, fuels creativity, and drives better outcomes for our clients. We welcome applications from people of all backgrounds, experiences, and perspectives, and we are dedicated to creating equal opportunities for all.

If you’re ready to lead a team, deliver exceptional experiences, take accountability, and be part of a crew that pushes for outstanding every day, we’d love to hear from you.

Apply today and join our Amplify Team.

Pay: £43,260\.00 per year

Work Location: In person

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