Franchise Account Manager

Our client is a high-end and very prestigious Jewellery company based in Central London. They are seeking an experienced Franchise Account Manager. Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected Franchise territories. This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the-art B2B client experience aligned with the highest standards of luxury retail.

Role and Responsibility:

Operations & Execution:

• Oversee end-to-end order management including allocation, invoicing and logistics


• Ensure seamless coordination between internal teams and external partners


• Maintain accurate reporting, trackers and cash flow visibility

Cross-Functional Coordination:

• Coordinate with Merchandising, Production, Finance, Logistics and Marketing teams


• Ensure alignment across all business functions to deliver operational excellence

Commercial Management:

• Drives sales performance and profitability across selected Franchise Accounts


• Analyse sales trends, stock levels, and market dynamics to identify growth opportunities


• Develop and execute strategic action plans aligned with global objectives

Client Management:

• Act as primary point of contact for selected Franchise partners


• Advise on Product Strategy, Merchandising and Retail excellence

Showroom & Brand Experience:

• Prepare and present collections for key client meetings and exhibitions


• Support showroom excellence and product storytelling at HQ


• Contribute to maintaining the highest standards of brand presentation.

A University Degree is preferred along with strong commercial acumen with a strategic mindset. Must be proactive, reliable and solutions-driven with excellent communication and stakeholder management skills. Jewellery experience is essential.

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