Food & Beverage Team Leader
The Metropole Hotel
Cork Airport
Full-time
This listing is from Indeed
Cork International Hotel is currently looking for an experienced and motivated F\&B Team Leader to join our team. This is a hands\-on leadership role, supporting the day\-to\-day running of our Food \& Beverage operations and leading the team during shifts.
Reports to: F\&B Supervisor/ F\&B Manager
*SCOPE OF WORK:*
- In addition to providing excellent service, the F\&B Team Leader supports the management team by supervising day\-to\-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.
Leadership \& Supervision
- Lead and supervise the F\&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
- Delegate responsibilities and provide clear instructions to team members.
- Support new team members through training, coaching, and ongoing guidance.
- Monitor team performance, provide feedback, and escalate issues to management when needed.
- Act as the point of contact in the absence of the F\&B Supervisor or Manager.
- Assist in the general tidiness and cleanliness of the working area and still room.
- Set tables to required lay\-up.
- Oversee the setup, service, and closing procedures for all F\&B outlets during the shift.
- Ensure smooth running of service, resolving operational issues quickly and effectively.
- Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
- Assist with stock control, including ordering, monitoring usage, and reducing wastage.
- Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
- Lead by example in delivering friendly, professional, and efficient service.
- Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
- Anticipate guest needs and support the team in upselling and promoting hotel services
- Ensure team compliance with food hygiene, health \& safety, and fire safety standards.
- Conduct checks to maintain cleanliness and compliance throughout all F\&B areas.
- Report any accidents, hazards, or maintenance issues immediately to management.
- Attend and contribute to departmental meetings and briefings.
- Support the F\&B Manager in implementing new procedures or standards.
- Carry out any other duties reasonably requested by management.
- Competitive rate of pay
- Relocation Assistance
- Access to our Company Pension Scheme
- Death in Service Benefit
- Employee referral bonus
- Friends \& Family discounts across our restaurants
- Special rates in our hotel accommodation
- Paid internal and external training days
- Access to Trained Mental Health First Aiders
- Team Member Social \& Wellbeing Events
- Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
- Meals on Duty
- Assistance with Leap Cards
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