Food & Beverage Assistant

Job Description

Position: Food and Beverage Assistant

Department: Food and Beverage Department

Reports to: Department Manager / Manager on Duty

Job Purpose

To assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beverage

department and to ensure that guests always receive an excellent standard of service and hospitality.

Working days: Midweek with availability for flexibility to work from Monday \- Sunday

Main Duties

• To live to and embody the values of the business.


• Ensure that guests are seated and provided with menus and drinks promptly.


• Familiarise yourself with the menu and as much information about the food and beverage offering available

in order to answer any questions guests may have.

• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly

and accurately.

• Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations

ensuring an exceptional level of service is always maintained.

• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.


• To take and receive payment for all food and beverage orders.


• To ensure F\&B areas are tidied and cleaned to the required standards.


• To liaise with the Duty Manager during the day with regard to any irregularities


• To ensure effective communication with other departments in the Hotel


• To be responsible for the room service when required.


• To assist with the set up for functions


• To assist guests with any queries they may have.


• To promote a sense of team spirit within the F\&B department and with all other departments


• To ensure all aspects of the food service and standards of presentation and service are maintained.


• To be observant of the food being served from the kitchen to ensure any problems are dealt with before

reaching the guest.

• To establish and promote excellent relations with the guests ensuring their expectations are always met and

leading the team by example

• To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any

other issues encountered.

• To assist guests with your knowledge of the menu and to take order accurately


• To assist with preparation of food service areas for service.


• To be competent in taking reservations and allocating tables when necessary.


• To assist in the preparation of table plans


• To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene

standards.

• To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.


• To adhere to all health and safety regulations as set out in staff handbook.


• To participate in in all training provided by the company.

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