Food and Beverage Manager
The Food \& Beverage Manager is to complete all activities related to the operations of food and beverage, ensuring the establishment works as smoothly as possible. Ensuring that the highest standard of service and customer care is provided to all our customers. The Food \& Beverage Manager role is to provide administrative and operational support.
Summary:
The Food \& Beverage Manager will supervise the General Assistants and may be assigned to different areas of the hotel, such as Reception, Food \& Beverage, and Housekeeping if applicable.
Duties and key areas of responsibilities
To empower team to be able to handle all guest feedback for positive and negative and record correctly.
Actively consider prevention, recovery and investigation of any complaints.
To anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction.
To carryout quality training and coaching in a systematic and professional manner.
Training new employees. To ensure all sales activity is monitored in line with company policy
To communicate and share knowledge with other hotel departments.
To positively promote sales awareness within the departments and maximise sales opportunities. Monitor department controls
To prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
Purchase / Order departmental supplies, carry out monthly stocktake and action any discrepancies and business needs in line with Company standards.
Maintain financial awareness and understanding of how the role impacts on the hotels Profit and Loss account and the Company’s business as a whole.
Control departmental costs through correct storage and distribution of supplies.
To ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training. To support and action within the team and department
All employee relation issues are dealt with both professionally and legally in a fair and reasonable manner.
Information is given in accordance with legislative and company policy and procedures.
Ensure that personal and relevant documentation of new employees are sent to the Payroll Audit Manager.
To use effective and creative recruitment methods ensuring you use the correct process.
Ensure the department is operating to the agreed manpower productivity ratios set by the General Manager. To identify, provide and evaluate departmental learning and development
To carry out the welcome induction to the set company standard
Conduct regular 1\.1 meetings with members of the team as part of the company performance management process.
Complete Annual Performance reviews, set business goals and development plans to improve performance.
Devise, agree and action training plans for the department.
To plan and agree own personal development with line manager including facilitating work based and self\-learning Monitor and comply with all company and legal statutory requirements.
Must attend all H\&S, fire and food training as directed by line manager.
Ensure that while you undertake your role you abide by the Health \& Safety at work Act 1974 and safe systems of work appropriate to your role.
Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities,
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Job Types: Full\-time, Permanent
Pay: From £28,000\.00 per year
Work Location: In person
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