Food and Beverage Assistant

Job Description – Food \& Beverage Team Member

Department: Food \& Beverage
Location: Cricklade Hotel, Cricklade
Employment Type: Full\-Time
Reports To: Food \& Beverage Manager / Duty Manager

Job Purpose

The Food \& Beverage Team Member is responsible for delivering a consistently high standard of food and beverage service to hotel guests and visitors. The role involves providing professional, friendly and efficient service while maintaining the standards, procedures and reputation of Cricklade Hotel.

The successful candidate will work as part of the Food \& Beverage team to ensure the smooth operation of restaurant, bar, breakfast and function services and to create a positive experience for every guest.

Key Responsibilities

• Welcome and assist guests in a professional, friendly and courteous manner.


• Provide efficient and attentive food and beverage service throughout the hotel.


• Take accurate food and beverage orders and ensure they are communicated correctly to the kitchen and bar.


• Serve food and beverages in accordance with hotel standards.


• Prepare and set tables for breakfast, lunch, dinner, functions and other events.


• Clear and reset tables promptly and maintain a clean and organised dining environment.


• Prepare and serve hot and cold beverages.


• Process guest bills and payments accurately when required.


• Maintain a thorough knowledge of the hotel's food and beverage offerings.


• Respond positively and professionally to guest requests, questions and feedback.


• Deal with guest concerns promptly and report any issues to the appropriate manager.


• Maintain high standards of personal presentation, cleanliness and hygiene at all times.


• Comply with all food hygiene, health and safety, licensing and hotel procedures.


• Assist with stock rotation, replenishment and general department organisation as required.


• Support colleagues across the Food \& Beverage department during busy periods.


• Assist with weddings, private functions, meetings and other hotel events.


• Carry out opening and closing duties as required.


• Complete all duties in accordance with company policies and procedures.


• Undertake any other reasonable duties as required by management.

Essential

• Excellent customer service and communication skills.


• A professional, friendly and approachable manner.


• Ability to work effectively as part of a team.


• Reliable, punctual and well organised.


• Ability to remain calm and professional in a busy environment.


• Good attention to detail.


• Flexible approach to working hours, including evenings, weekends and bank holidays.


• Commitment to maintaining high standards of service and presentation.

• Previous experience within a hotel, restaurant, bar or hospitality environment.


• Knowledge of food safety and hygiene procedures.


• Experience using a till or hospitality EPOS system.


• Experience working at functions, weddings or events.


• Full UK driving licence

Working Conditions

This is a full\-time position requiring flexibility to work a range of shifts according to the hotel's operational requirements. This may include early mornings, evenings, weekends and bank holidays.

The role requires the successful candidate to spend periods of time standing and moving around the restaurant, bar and hotel premises and to assist with setting up and clearing tables.

Our Expectations

All team members are expected to represent Cricklade Hotel professionally and contribute to a positive working environment. The successful candidate will demonstrate a strong commitment to guest satisfaction, teamwork, reliability and maintaining the standards expected of the hotel.

What We Offer

• Full\-time employment.


• Competitive rate of pay.


• Training and development opportunities.


• Staff benefits.


• Supportive and professional working environment.


• Opportunities for career progression within the hotel.


• The opportunity to become part of an established and welcoming hospitality team.

Expected hours: 40\.0 per week

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Gym membership


• On\-site parking

This listing is from Indeed. View original listing ↗