FOH Supervisor

SUMMARY:

As Front of House (FOH) Supervisor you will be responsible for playing a key role in overseeing daily operations, ensuring excellent customer service, and supporting the team. You will assist in maintaining high food and beverage standards, and ensuring a welcoming atmosphere for guests amongst managing staff when the manager is absent.

RESPONSIBILITIES \& REQUIREMENTS:

1\. Staff Supervision \& Leadership:

• Lead, motivate, and support front\-of\-house and bar staff.


• Assist in training, and performance management.


• Ensure staff follow health, safety, and hygiene regulations.


• Conduct shift briefings and allocate duties effectively.

2\. Customer Service \& Guest Experience:

Provide excellent customer service and resolve complaints professionally.

• Ensure a warm and welcoming atmosphere for guests.


• Monitor customer feedback and suggest improvements.


• Assist with reservations, special events, and private bookings.

3\. Operations \& Compliance:

• Oversee the daily running of the pub and restaurant, ensuring smooth service.


• Ensure compliance with licensing laws, food safety regulations, and company policies.


• Maintain cleanliness, stock levels, and equipment in bar and dining areas.


• Assist in inventory management and ordering supplies as needed.

4\. Financial Responsibilities:

• Handle cash, process payments, and ensure tills are balanced.


• Assist in cost control, waste reduction, and achieving sales targets.


• Support promotional activities and upselling initiatives.

5\. Problem Solving \& Decision Making:

• Handle customer complaints efficiently and professionally.


• Address any operational issues that arise during shifts.


• Work closely with the management team to improve efficiency and service.

Skills \& Qualifications:

• Experience in hospitality, preferably in a pub or restaurant environment.


• Strong leadership and communication skills.


• Ability to work under pressure in a fast\-paced setting.


• Good knowledge of food, beverages, and licensing laws.


• Strong problem\-solving skills and attention to detail.


• Flexible with working hours, including evenings, weekends, and holidays.

A successful FOH Supervisor needs strong leadership, organisational, and communication skills, along with a passion for hospitality and customer service. Team work is a must and will play a main part within the role.

Pay: £13\.65 per hour

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking

Work Location: In person

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