FM Contracts/Operations Manager

The FM Contracts Manager is accountable for the successful delivery of planned \& reactive maintenance for all client accounts; this is to include existing clients and building relationship with new clients. They work closely with the FM office and engineering team as a mentor to deliver a high quality, safe and compliant service. They should identify opportunities for innovation and best practice improvement whilst ensuring each account is highly engaged and has strong, supportive relationships. The relationship journey starts from mobilisation through to service delivery and continues through the life of the contract

The FM Contracts Manager will be responsible for the department budget, making sure the department margin and net profit are being met. They will also monitor P\&L on all accounts to make sure the correct margins are being achieved.

Key Accountabilities

Responsible for the department profit and loss. Regularly review account margins to make sure we are achieving our target(s). Lead any changes to make sure margins are maintained. Be aware of the commercial and economic factors that could adversely impact our clients and Woodford FMs business and ensure these are monitored and acted on accordingly to negate or minimise impact. Lead change where necessary.

Ensure the FM team are totally familiar with the way Woodford FM operatives and keep them UpToDate with all budget and department targets.

Accountable for assisting with department growth and bringing new clients onboard – tendering new opportunities.

Review all department processes and implement / change to make the departments more streamlined.

Set department objectives and lead any changes to make sure the objectives are met.

Regularly review progress with your team.

Responsible for building and maintaining client relationships at all levels and proactively gain trust from senior Manager / Director level. Proactively manage the interface between Woodford FM and our clients to ensure we are continuously working to fulfil the needs and agreed requirements of our clients, whilst representing interests of Woodford FM fairly.

Maintain a proactive safety culture and ensure all activities under control are delivered safely and minimises the impact on the environment, keep all department RAMS updated, maintain a continuous understanding of the Client’s business critical needs and strategy to ensure Woodford FM is geared to support their ongoing needs.

Work proactively to ensure all communication, whether written or verbal, between Woodford FM and our clients is positive, professional, supportive, accurate and appropriately documented.

Accountable and committed for the delivery of a high quality, proactive, reliable and responsive service.

Fully understand the client contracts to make sure we are delivering the correct service, intervene and lead change if service problems are identified.

Full PPM compliance should be met at all times.

Accountable for the mobilisation of new clients to ensure a smooth delivery of new contracts.

Responsible for delivering strategic reporting from the team to the main board, ensuring they are kept up to date with service delivery and any actions being taken.

Accountable for understand the performance of all service providers across your client’s portfolio.

Proactively manage all agreements and contractual relationships.

Be aware of the commercial and economic factors that could adversely impact our Clients and Woodford FMs business and ensure these are monitored and acted on accordingly to negate or minimise impact.

Continually review and deliver innovation to make Woodford FM stand out in the crowd and keep ahead of competitors – this should include technology and systems.

Take accountability for change and development across the clients – this includes service mobilisations, contract/service changes, supply chain changes and service demobilisations.

Take a lead role in managing incidents across their delegate portfolios, ensuring any potential impact to clients, Woodford FM or any of our respective staff groups are mitigated as soon as possible at the optimum expense to resolve the issue.

Take ownership of escalation to client and Woodford FM management teams as required.

Woodford are proud to be an equal opportunities employer and look forward to hearing from you and reviewing your application.

Job Types: Full\-time, Permanent

Benefits:

• Additional leave


• Company events


• Cycle to work scheme


• Employee discount


• Free parking


• Health \& wellbeing programme


• Life insurance


• On\-site parking


• Referral programme


• Store discount


• Work from home

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