Floor Manager

Overview
We are seeking an experienced and dynamic Floor Manager to oversee daily operations within our vibrant hospitality environment. The ideal candidate will possess strong leadership skills, a passion for excellent service, and a comprehensive understanding of food and beverage service standards. This role offers an opportunity to lead a dedicated team, ensure exceptional customer experiences, and uphold the highest standards of food safety and quality. Previous experience in restaurant, hotel, or hospitality settings is highly desirable, along with supervisory and team management expertise. The successful applicant will be responsible for maintaining smooth operations on the floor, supervising staff, and ensuring compliance with health and safety regulations.

Duties

• Supervise daily restaurant or hospitality floor operations, ensuring efficient service delivery


• Lead and motivate team members to achieve high standards of customer satisfaction


• Serving food and drinks to customers where necessary


• Manage staff schedules, delegate tasks, and monitor performance


• Ensure adherence to food safety standards and health regulations at all times


• Handle customer enquiries or complaints promptly and professionally


• Coordinate with kitchen staff to ensure timely delivery of orders


• Maintain cleanliness and organisation of the work environment in line with hygiene standards


• Support training programmes for new team members in service procedures and safety protocols

Skills

• Proven experience in supervising or managing teams within a restaurant or hospitality setting


• Excellent leadership qualities with the ability to motivate staff effectively


• Experience in serving customers with professionalism and courtesy


• Familiarity with hospitality standards across various sectors such as restaurants, hotels, or bars


• Ability to manage multiple priorities efficiently under pressure


• Good organisational skills with attention to detail in maintaining high standards of service quality


• Strong communication skills to liaise effectively with team members and customers

This position offers a rewarding opportunity for a dedicated professional eager to lead a team within a lively hospitality environment. The successful candidate will be instrumental in delivering memorable experiences for our guests while maintaining operational excellence.

Pay: From £26,500\.00 per year

Work Location: In person

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