Field Service Engineer - London
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Purpose of the Role:
Perform service activity strategies on an assigned geographical territory while integrating digital services to ensure best\-in\-class customer satisfaction.
Key Tasks \& Responsibilities:
1\- Install, connect, troubleshoot, and maintain a wide variety of products and equipment, ensuring compliance with trainings, SOPs, standards, EHS rules and regulation while maximizing first time fix rate.
2\- Conduct proactive monitoring of covered systems and perform remote troubleshooting when necessary.
Perform Water Purification System data analysis and reporting to customers within the framework of Remote Health Check service to ensure water purification system is operating within the specifications and to optimize the performance of the system.
3\- Manage own car stock (spare parts) to maximize first\-time fix rates without impacting the non\-moving parts list.
4\- Interact closely with Inhouse functions to improve customer experience.
5\- Propose service products and purification solutions, transfer information to Sales, leveraging customer interactions to drive customer satisfaction and business success.
6\- Ensure data integrity using CRM tools, following guidance and SOPs. Provide timely and accurate updates to the CRM and to the service documentation shared with the customer.
7\- Regularly report to Management and escalate any situations (including SQE Event) requiring their support.
Qualifications \& Skills (Minimal Requirements):
Education: Technical degree, diploma, or certification at High School (or similar work experience).
Experience: Solid Technical Experience on Laboratory instruments and field activities of his/her Business Field, and on digital tools as network connectivity and CRM
Technical Competencies: technical knowledge of water purification system ranges, troubleshooting skills on water purification system ranges, water chemistry.
Additional Skills: Familiar with Service concepts, practices, and procedures in an ISO environment. Data analysis and graphs interpretation using MyMilli\-Q™. Strong organizational skills (good time management, maintain work areas clean and organized, and problem\-solving skills). Customer oriented. Communicate with internal and external partners in a professional manner. Team player and Learning agility.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
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