Field Service Engineer

BUSINESS CONTEXT:

Formally known as BCF Technology and ECM (Echo Control Medical), IMV imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X\-ray, digital image management (PACS), CT and MRI.

We have a true dedication to our staff, recognised with Investors in People status.

LOCATION: Ireland (Southern)

KEY RESPONSIBILITIES

• Ensure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X\-ray imaging markets


• Provision of service back\-up for customers including:


• Diagnosis and repair of all customer ultrasound, X\-ray, Endoscopy and medical equipment


• IT network issue resolution


• Site visits to customer premises


• Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:


• Preform onsite repairs/ maintenance visits


• Accurate Stock Management


• Maintain and develop the IMV brand in the marketplace


• Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement


• General admin duties as required


• Promote IMV values to all customers, clients and staff


• Develop the service business in the terrritory


• Occasional overnight stays possible

• Relevant 3rd level education


• Previous experience in a service environment


• X\-ray/Ultrasound/Endoscopy/medical device equipment experience advantageous


• Good understanding of IT systems


• Previous customer facing experience desirable

• Excellent communicator


• Dynamic individual who can multi\-task


• Constant improvement mind\-set – aiming for “Highest \& Best”


• Open and flexible approach


• “Can do” Attitude


• Ability to work to tight deadlines


• Completer/Finisher


• Organised

• Competitive base salary \& Profit\-Sharing Bonus scheme


• Company Car, phone \& laptop


• Contributory pension scheme


• 35 days annual leave, including statutory holidays

Pay: €45,000\.00\-€50,000\.00 per year

Work Location: On the road

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