Field Service Engineer - East Anglia

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award\-winning product design, advanced engineering \& technology, as well as superior after\-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward\-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family\-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: *“When every minute matters, customers can count on Crown to keep their businesses moving.”*

Job Description

To carry out service and repairs to equipment on customer sites in a safe, professional and cost effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.

The role will involve working to a planned schedule of service and maintenance jobs at our client’s premises.

To ensure van stock is monitored / counted, and sufficient for the day to day maintenance of the fleet.

• To carry out inspections and monitor the safety of the repaired and maintained trucks.


• To accurately complete job sheets, timesheets and purchase requisition and parts paperwork within the required timescales.


• To take responsibility for all equipment and tooling (including van/laptop/tablet etc.) and ensure that it is in a safe condition for the type of work being undertaken.


• To work to strict planned schedules and deadlines.

To be considered for the role you will need to have knowledge of at least one of the following areas, and be able, willing and accepting of additional training to allow you to excel within Crown Lift Trucks Ltd.

• Mechanical engineering


• Electrical engineering


• Hydraulics

You will have the ability to work independently and in a team, hold good communication skills, work to a high standard and be able to work to timescales as required.

We need someone who essentially can be product trained and then take the Engineer Service role on straight away.

Person Specification
Essential Skills:* Must hold full UK Driving Licence.

• Proficient in fault finding and repair.


• Educated with an ability to achieve a grade C in English and maths at GCSE.


• Experience of Health \& Safety requirements working in a workshop practice.


• Commitment to continuing personal and professional development.


• Excellent organisational skills, resourceful and solution driven.


• A high standard of accuracy and attention to detail.


• Ability to multi‐task, prioritising workloads to work to tight deadlines.


• Ability to work independently or in a team.


• Clear communication skills – oral and written.


• Consultation and negotiation skills.


• Flexibility to cope with diverse needs of the post.


• Highly motivated and possessing a resilience to work under pressure.


• Positive, personable and optimistic with a can do attitude.

Desirable Skills:* Recent and relevant experience of working in the forklift truck service environment, but not essential.

• Engineering qualification.

Vacancy Details
Hours of Work: Monday to Friday – 08:00am to 16:30pm with 30 minutes lunch.

Company Vehicle: A company van and fuel card are provided with the option for private use (provided the tax is paid), the current Field Engineer vehicle is a Ford Transit Custom.

Holidays: 25 days holiday.

Pension: Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25\-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Company van plus fuel card – private use of company vehicle (subject to tax regulations)


• Company pension plan.


• 25 days annual leave plus bank holidays.


• Door to door payment.


• Support with tooling


• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. This induces (but is not limited to

+ Salary sacrifice options including childcare, technology, cars and parking, cycling and gyms.
+ Employee assistance programme.

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