Field Service Engineer

Job Title - Field Service Engineer

Location - East Scotland - This is an onsite role covering client sites and is not suitable for mobile working

Job Description:

Predominantly the role will involve working closely with the Service Manager and Service Desk Controller to carry out a range of planned preventative and reactive maintenance to our coffee, snack, cold drink and smart vending machines at our customer premises. From time to time you will be asked to assist with mobilising new equipment to site in conjunction with Installations team.

The role will be field based from home. Previous experience with vending machines is strongly preferred.

What does your week look like

• You may be carrying out a site survey prior to installation of equipment on site


• Working with installation Co-ordinator to ensure that Risk Assessment Method Statement (RAMS) correctly reflects work to be undertaken and planned in a safe manner


• Providing training to our customers for any equipment they fill themselves


• Field service calls carried out, working to resolve technical issue and maintain service provision for our customers


• Handling spare part stock on van, returning any failed ‘in warranty’ parts to office.

• Clear background in technical/mechanical engineering with Vending experience.


• Previous electrical knowledge would be an advantage. We will provide access to AVA qualification programme


• Self-motivated – adopts a “can do” attitude to the role with a willingness to learn and expand your knowledge/skills.


• Be well organised, and flexible in approach to ensure we meet customer demands and changing requirements.


• Able to effectively prioritise tasks.


• Be personable, we operate in a customer service environment therefore someone who can work with others will fit in well


• Minimum 2 years driving experience.


• Be smart and presentable (Uniform will be provided)

• Market leading company regularly voted Best Vending Operator at the Vendies industry awards


• Salary Dependent on Experience with regular reviews


• Support of a friendly team with a commitment to working safely


• Working week is door to door not 'from first site' with other vending companies


• Provision of Van & tools so you have everything you need to do your job.


• Regular training on machines to ensure that your knowledge is up to date


• Pension contribution


• Access to our BrightHR employee benefits

Benefits:

• Company pension


• Flexible schedule

• Monday to Friday

• Vending Engineering: 1 year (preferred)

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