Field based Manager - Hounslow

Job Introduction

We are looking for a dedicated Field Based Care Manager to oversee a designated area and ensure customers receive safe, person\-centred, high\-quality care. You will lead a team of Care and Support Workers, manage performance, and maintain strong compliance standards.

Key Duties

• Complete and review person\-centred care plans and risk assessments.


• Carry out initial assessments, regular customer reviews, and respond to concerns or complaints.


• Lead, supervise, and support Care and Support Workers, including training, spot checks, and performance management.


• Manage rotas using our electronic rostering system, ensuring accurate call times and appropriate travel time.


• Take part in the on\-call rota, supporting emergency cover and operational needs.


• Ensure customers are kept informed of any changes to their care.


• Maintain accurate records and ensure all policies, procedures, and safety standards are followed.


• Attend meetings, support service development, and contribute to continuous improvement.


• Provide direct care when required and uphold excellent communication across the service.

Essential Requirements

• Desire to work with all customer groups


• Ability to establish and maintain effective working relationships with all employees and external organisations


• Ability to organise staff meetings/ evening events / appreciation events


• Care and Support Workers meeting for the branch


• Performance manage underperforming staff and follow the legal process with the HR department

• Excellent communication skills.


• Good administrative skills.


• Good planning and organisational skills


• To be able to establish and maintain effective working relationships


• To be able to prioritise and organise own workload effectively


• To be able to manage staff


• Good Written skills


• Caring and passionate about care


• Excellent punctual timekeeping record


• Effective team leader


• IT literate


• Positive and welcoming


• Passionate about improvement people lives


• Self\-motivated


• Organised


• Flexible


• Sensitive to the needs of others


• Active team player

Lives locally and therefore has a good knowledge of the local area

Job Types: Full\-time, Part\-time, Permanent

Benefits:

• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Flexitime


• Free flu jabs


• Free or subsidised travel


• Health \& wellbeing programme


• Paid volunteer time


• Store discount


• Work from home

This listing is from Indeed. View original listing ↗