Failsafe Officer, Ophthalmology

This post supports the Ophthalmology Directorate in ensuring effective administrative oversight and safe patient flow across Ophthalmology pathways.

Working closely with Service and Clinic Managers, the role helps ensure outpatient clinics run smoothly and services are delivered within agreed activity levels, targets, and budget.

The post provides proactive management of referral workflows, tracks patients to ensure appointments occur within clinically led timescales, and has responsibility for supervising and delegating work within the administrative team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

This post provides dedicated failsafe and operational support for ophthalmology subspecialty pathways, ensuring safe clinic capacity, effective patient flow, and timely access to care.

The role is responsible for managing outpatient waiting lists and referral workflows, tracking patients to ensure appointments occur within clinically appropriate timescales, and escalating capacity or pathway risks to prevent delays or loss to follow‑up. The post ensures high standards of data quality, RTT compliance, and supports audit and performance reporting against national and local targets.

Acting as a key point of contact for patients, clinicians, GPs, and internal stakeholders, the role delivers clear communication and empathetic support.

The post also contributes to financial and activity assurance, supervises and trains administrative staff, and maintains accurate digital records and systems to support safe, compliant service delivery.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10\-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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