Failsafe Officer

The Failsafe Officer is responsible for ensuring that all patients that have been seen in clinics are reviewed and actioned within the specialty specific timeframes (determined by the clinic outcome). This will involve using available reporting and tools to ensure patients clinical reviews are appropriately allocated and patients are not missed.

Act as validation resource for Division, ensuring follow up waiting lists are cleansed for data quality errors. Offering guidance on training issues impacting on the validity of waiting lists.

• The post holder will use various data sources, including clinical information, to clarify and validate pathways and update data/text in the Trust electronic patient record as appropriate


• Analyse and make informed decisions regarding patient pathways and activities from viewing electronic clinical notes and health records


• Ensure excellent knowledge of various pathways for all services within the Division. Producing standard operating processes as required


• Use reporting tools, to ensure patients are safely processed through pathways until discharge/PIFU


• Maintain ‘risks’ on Trust Datix system related to follow up waiting lists as required


• Provide timelines for operational managers in case of incidents and complaints.


• Produce monthly failsafe reports and presentations for Divisional Performance Review (presenting reports as required)


• Ensure through regular meetings with access team of potential KPI breaches and support with implementing processes that prevent delays.


• Liaise with clinicians regarding follow up waiting list concerns as required


• Identify patient level reports for patients that are delayed or have missed their planned review date


• Further details will be in the job description attached.\*

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state\-of\-the\-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023\. The two\-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

• The post holder will use various data sources, including clinical information, to clarify and validate pathways and update data/text in the Trust electronic patient record as appropriate


• Analyse and make informed decisions regarding patient pathways and activities from viewing electronic clinical notes and health records


• Ensure excellent knowledge of various pathways for all services within the Division. Producing standard operating processes as required


• Use reporting tools, to ensure patients are safely processed through pathways until discharge/PIFU


• Maintain ‘risks’ on Trust Datix system related to follow up waiting lists as required


• Provide timelines for operational managers in case of incidents and complaints.


• Produce monthly failsafe reports and presentations for Divisional Performance Review (presenting reports as required)


• Ensure through regular meetings with access team of potential KPI breaches and support with implementing processes that prevent delays.


• Liaise with clinicians regarding follow up waiting list concerns as required


• Identify patient level reports for patients that are delayed or have missed their planned review date


• Escalate clinic outcome concerns to Care Groups, supporting with completion of outstanding clinic outcomes


• Support teams with operational admin support as and when required.


• Work independently using initiative. Plan, organise and prioritise own workload and for wider validation resource


• Ad hoc project support as and when needed


• Be responsible for induction and training of new staff members as required


• Use independent judgement to problem solve.


• Coordinate the work of additional validation support as required


• Carry out PDRs as required


• Delegated budgetary responsibility for small payments (e.g. ordering of office supplies)


• Support with the production of standard operating processes (SOPs) for own area, with requirement to ensure implementation of Trust policies

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