Facilities Manager

At Todays Dental our vision is to change what it means to run a successful dental group, by being a deeply human organisation that is truly people focused.

We’re a national group of local dentist practices across England \& Wales and we use our cultural model of the 4Ps (Purpose, People, Patients and Profit) and our Guiding Principles to guide our behaviours and decision making across all areas of the business.

This enables us to prioritise our people and measure our success through the happiness of our people, ensure we deliver high quality dentistry throughout our organisation as well as the profits we create.

So, what do you need to know?

We like we to think of our Facilities Manager as the guardian of our environments.

The person who makes sure every space we operate in feels safe, calm, welcoming and is aligned to our ideal patient journey.

We're looking for someone who can not only fix the problems but can anticipate them, prioritise them, and handle them with calm and confidence.

The reality of the role

We’re entering a new phase at Todays Dental which means we’re growing exponentially. That means, new practices, competing priorities and the occasional unexpected challenge.

This role comes with pace, variety and responsibility in equal measure. If you like being out on\-site, solving real problems, and seeing the impact on your work every day \- we want to hear from you already!

How would you bring the 4Ps to life?

Whoever we have in this role we want them to live the 4Ps as much as the rest of us do, but what does that look like?

Purpose \- *Creating safe and inspiring spaces*

You’ll ensure our practices meet all health \& safety and compliance standards, while communicating clearly with teams so they feel safe, informed, and supported.

People \- *Supporting teams to thrive*

You’ll build strong relationships across our sites, listening to what teams need and responding with practical, thoughtful solutions that make their working day easier.

Patients \- *Environments that care*

You’ll help create spaces that reduce anxiety and feel welcoming, ensuring a seamless patient experience \- and where disruption arises, handling it calmly, professionally, and as a priority.

Profit \- *Sustainability with purpose*

You’ll manage and develop contractor relationships and budgets with sound judgement, finding smart, efficient solutions that balance quality, cost, and long‑term value.

Your skills and experience matter but how you show up matters more.

We’re looking for someone who:

• Is practical, hands\-on, and solutions\-focused, with an ability to pause and ask yourself ‘is what I'm about to do or ask adding value to our patients or practices’


• Stays calm under pressure and deals with issues proactively


• Prioritises relationships over hierarchy through clear communication with both technical and non\-technical audiences and


• Builds strong, trusted relationships across multiple sites


• Is organised and comfortable managing competing priorities


• Takes pride in creating environments that genuinely support people and our patients

You’ll also bring:

• Experience managing contractors, compliance, and physical assets


• Strong understanding of UK Health \& Safety legislation and facilities compliance


• Confidence using systems to track projects and maintenance


• Willingness and ability to travel regularly across sites

While your skills and experience are important how you form and build relationships across department and stitch at the seams is high up on our list.

So, if you like the idea of being a guardian of our environments where you can see the impact of your work every day, where you’ll have ample opportunity to work independently while being surrounded by a solid team at the Hub and where you'll play a key role in a growing organisation that helps create spaces that genuinely improve lives and create smiles… we want to hear from you!

Take a look at our benefits package below:

• 23 days holiday plus an additional day per year, to a maximum of 5, starting after your first full years’ service


• Car Allowance


• Funded Health Cash Plan (with upgrade options)


• Mental Health Supporter network


• Wellbeing Day in addition to annual leave entitlement


• Automatic enrolment pension scheme


• Free, on\-site or local parking.

(Please see below for the full Job Description).

Reports to: Chief Commercial Officer

Purpose of Role:

At its core, this role is about creating and maintaining environments where people feel supported and can perform at their best \- ensuring our practices are safe, compliant, and well\-managed.

Alongside this, the team delivers efficient operational and administrative support to enable the smooth running of a growing and ambitious organisation, contributing to spaces where both colleagues and patients can thrive.

Role Summary:

Reporting to the Chief Commercial Officer, this role is about more than facilities managements – it’s about bringing our purpose to life in order for us to achieve our vision. You will ensure our practices are safe, welcoming, and high\-performing environments where teams feel supported and patients feel genuinely cared for.

As a key partner to our practice managers, you will champion our culture through the environments you help share, ensuring compliance, safety, and operational standards while reflecting our 4Ps – Purpose, People, Patients and Profit.

You will take a hands\-on pragmatic approach, balancing technical expertise with empathy and clear communication. From coordinating day to day repairs to leading larger projects and renovations, you will deliver solutions that meet business needs while enhancing the experience for both teams and patients.

You will work across sites to provide practical guidance and support, applying best practice in facilities management and compliance in a way that strengthens our culture and helps our people thrive, connected to our purpose: Improve Lives and Create Smiles.

The 4Ps Cultural Framework

The 4Ps is the Cultural Framework we follow to ensure our focus remains upon the right activities to drive high performance.

For this role, this is how we envision it in action.

Purpose – *Creating Safe and Inspiring Spaces*

• Ensure all facilities meet health and safety, governance, and legislative requirements, keeping our people and patients safe.


• Communicate facilities guidance clearly and sensitively, ensuring practice teams understand safety protocols and feel supported in their workspace.


• Maintain clear, consistent documentation and maintenance schedules that reflect our high standards and professional culture.

People –*Supporting an Empowered Workforce*

• Build strong, trusting relationships with our practice teams and the Resource Hub, acting as a reliable and approachable partner.


• Listen actively to the needs of our clinicians and support staff, ensuring their physical working environment enables them to do their best work.


• Handle facility\-related challenges with a calm, practical approach, ensuring minimal disruption to the daily lives of our colleagues.

Patients – *Excellence in Care Environments*

• Promote a culture where practice environments are always welcoming, positive, and safe for patient care.


• Respond to maintenance issues with urgency and professionalism to ensure patient ensuring a seamless patient experience, and where disruption arises, taking a calm, professional approach to prioritise and resolve issues quickly.


• Support the creation of "Deeply Human" spaces that foster comfort, reduce patient anxiety and reflect our purpose of Improving Lives and Creating Smiles.

Profit – *Sustainable and Efficient Operations*

• Identify areas for operational improvement, suggesting practical solutions that enhance efficiency and reduce long\-term costs.


• Manage and develop contractor relationships and facilities budgets with sound judgement, balancing high\-quality outcomes with business requirements.


• Adapt positively to the changing needs of a growing organisation, helping practices remain steady and informed during upgrades or moves.

Skills, Experience \& Competencies

*Knowledge \& Technical Skills*

• Competent in using digital tools and systems to track projects and compliance.


• Strong understanding of UK Health \& Safety legislation and facilities compliance.


• Highly organised, with excellent time\-management skills, and the ability to prioritise maintenance tasks across multiple sites effectively.

*Communication \& Style*

• Excellent communication skills, able to translate technical building requirements into clear, simple information for practice teams.


• A collaborative and supportive working style, comfortable navigating the unique needs of a clinical environment.


• Proactive and solution\-focused approach, anticipating challenges and resolving issues before they impact the team or patient experience.

Experience (Essential)

• Proven experience managing contractors, ensuring robust health and safety compliance, and maintaining physical assets.


• Willingness and ability to travel regularly across multiple sites in the UK, with flexibility to respond to operational needs.

Experience (Desirable)

• Demonstrable experience in a Facilities Management role, preferably across multiple sites.


• Experience working within healthcare or a similarly regulated environment


• Relevant professional qualification (e.g., IWFM or IOSH/NEBOSH).


• Full UK driving licence.

Pay: £40,000\.00\-£45,000\.00 per year

Benefits:

• Additional leave


• Casual dress


• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

Work Location: Hybrid remote in Taunton TA1 2PX

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