Experienced Hotel Reservations Agent
The Grand Hotel Malahide
Malahide
Full-time
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Reservations Agent 4\* Grand Hotel, Malahide
Part of the FBD Hotels \& Resorts group, the iconic four\-star Grand Hotel is looking for a Reservations Agent to join our Sales \& Reservations team.
Main Responsibilities will include:
- Managing reservations
- Supporting reservation agents with individual reservations/enquiries
- Adhering to hotel SOPS and company policies
- Ensure the highest level of customer service at all times
- Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
- Assisting in maintaining accurate inventory control for rooms
- Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
- Assisting Manager with departmental reporting for both properties
- Managing rate codes, group booking platform and systems utilisation
- Supporting Departmental Manager with day to day running of department for both properties.
- Previous experience in a similar role in a hotel environment
- Ability to prioritize in a fast\-paced environment
- Accuracy \& strong attention to detail
- Flexibility in day\-to\-day job demands
- Standards driven \& customer focused
- Excellent organisational and communication skills
- Work well within a team environment and also be able to use own initiative
- Meals on duty
- Complimentary parking on site
- Free use of Arena Fitness Gym
- Staff, family \& friends discounts across the FBD Hotels Group
- FBD Insurance 15% Discount
- Taxsaver Scheme \& Cycle to Work Scheme
- Cash Saving Scheme *Save as You Earn*
- Refer a Friend bonus scheme
- Colleague Discounted Dry Cleaning Service
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