Events Duty Manager

ROLE: Duty Manager \- focus on F\&B and events is essential

HOURS: Part\-time, casual, with potential to go to permanent part\-time hours (circa 30 hours per week)

The Sir Thomas Hotel, Liverpool.

The Sir Thomas Hotel is a boutique family operated business, with newly refurbished guest rooms, an excellent restaurant, and a well\-stocked bar. The Hotel is located in a position that provides easy access to all of Liverpool’s historic attractions and is full of character internally and externally.

Job Description:

The Duty Manager is the designated person in charge of the hotel when senior managers are not in the business. They have a wide range of responsibilities to ensure the smooth operation of the hotel and to ensure our guests are attended to in a professional, positive and efficient manner.

The Duty Manager plays a critical role in maintaining the high standards and efficiency, directly impacting guest experiences and overall satisfaction.

Duties and Responsibilities

1\. Guest Relations:

• ­Greet and welcome guests.


• Handle guest complaints and resolve issues.


• Provide information about hotel services and local attractions.


• Ensure guest satisfaction and handle special requests.

2\. Front Desk Operations:

• Oversee check\-in and check\-out processes.


• Manage reservations and room assignments.


• Supervise front desk staff and ensure smooth operations.


• Handle billing and payment transactions.

3\. Staff Supervision:

• Coordinate and manage daily activities of hotel staff.


• Conduct training and onboarding for new employees.


• Schedule shifts and manage staff rosters.


• Monitor staff performance and provide feedback.

4\. Operational Oversight:

• Ensure the cleanliness and maintenance of the hotel.


• Conduct regular inspections of public areas and guest rooms.


• Coordinate with housekeeping and maintenance departments.


• Ensure compliance with health and safety regulations.

5\. Crisis Management:

• Handle emergencies such as medical incidents, fire alarms, or security threats.


• Implement evacuation procedures if necessary.


• Coordinate with emergency services.

6\. Administrative Tasks:

• Prepare and submit daily reports.


• Monitor and manage inventory of supplies.


• Handle correspondence and communication with other departments.


• Ensure proper record\-keeping and documentation.

7\. Financial Responsibilities:

• Manage and reconcile cash and credit card transactions.


• Prepare financial reports and summaries.


• Monitor budget and control expenses.

8\. Customer Service Improvement:

• Gather and analyze guest feedback.


• Implement changes to improve service quality.


• Develop and promote loyalty programs.

9\. Sales and Marketing Support:

• Assist with promotional activities and events.


• Provide support to the sales and marketing team.


• Help to upsell hotel services and facilities.

10\. Coordination with Management:

• Report to senior management on daily operations and issues.


• Participate in meetings and provide input on hotel policies.


• Implement management decisions and strategies.

11\. Technology and Systems Management:

• Ensure the smooth operation of hotel management software.


• Handle technical issues and liaise with IT support.

12\. Compliance and Policies:

• Ensure adherence to hotel policies and procedures.


• Update and enforce standard operating procedures (SOPs).

Characteristics and Personal Attributes

• Strong communication skills.


• Excellent organizational skills.


• ­Ability to manage time effectively and efficiently.


• ­Strong attention to detail.


• Good negotiating and engagement skills.


• A “can do” attitude.

Skills, Experience and Knowledge

• Experience in running special events, taking all Health and Safety considerations into account.


• Strong supervisory and managerial skills with a hands\-on approach and lead\-by\-example work style.


• Commitment to delivering exceptional guest service with a passion for the hospitality industry.


• Ability to find creative solutions with proven problem\-solving capabilities offering support where required.


• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.


• Experience of working with IT systems on various platforms.

Job Types: Part\-time, Zero hours contract

Pay: £13\.00\-£13\.50 per hour

Ability to commute/relocate:

• Liverpool L1 6JB: reliably commute or plan to relocate before starting work (required)

Experience:

• Event planning: 1 year (required)

Licence/Certification:

• Personal Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from indeed. View original listing ↗