Estate Agent

Purpose

The Estate Agent performs various day to day tasks within the online estate agency to facilitate the customer journey including onboarding new clients, building listings for Rightmove & Zoopla, vetting prospective buyers and arranging viewings and providing general customer service over the telephone. As a first point of contact for the business, the role requires a positive and customer focused approach, offering property sellers comfort that with us, their property sale will be in professional hands.

Duties

As an online only estate agency, we conduct all business over the telephone and via email. You will support the agency by demonstrating well-honed product knowledge and exceptional customer service techniques to support sellers and buyers through property transactions. You will be directly responsible for a subsection of the company’s overall property listings and your performance will directly impact the company sales conversion rates. You will be required to onboard new vendors, diligently ensuring all key information about the vendor & property are accurately recorded in the company CRM and reflected in online listings. Interested buyers will need to be vetted in accordance with company policy and viewing arrangements should be diligently communicated to avoid any confusion. Interested buyers will be introduced to the Senior Negotiator and you will remain a key point of contact until completion, participating in sales progression duties, such as chasing updates from mortgage brokers and solicitors when required.

Required Skills & Experience

· Residential property experience gained from Estate Agency setting.

· Confident and outgoing telephone manner.

· Ability to build strong rapport with various types of clients.

· Excellent verbal and written communication skills.

· Strong attention to detail.

· I.T. Literate with previous CRM experience.

· Target driven.

· Creative problem solver, ambitious & hungry to learn.

· Organised, diligent and able to work independently and as part of a team.

· Naturally inquisitive, helpful & optimistic.

Job Type: Full-time

Benefits:

• Company events


• Company pension

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