ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)
Company Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.
If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be part of Inetum!
Job Description
As an ERP \& Business Applications Support Engineer, you will be responsible for ensuring the stability, performance, and continuous improvement of ERP applications, primarily Microsoft Dynamics 365 F\&O, and later the Triskell platform.
Key Responsibilities
ERP Support \& Management (D365 F\&O)
- Provide Level 1, 2, and 3 support for the ERP system
- Act as the Level 3 technical expert for complex incidents
- Diagnose, analyze, and resolve critical issues
- Perform both functional and technical analysis
- Escalate issues to vendors or partners when necessary
- Ensure the stability and reliability of the ERP system
- Participate in patch management and system upgrades
- Maintain application configurations and settings
- Contribute to continuous improvement of support processes and service quality
- Perform root cause analysis (RCA) for recurring incidents
- Propose functional and technical improvements
- Enhance documentation and operational procedures
- Support optimization of business processes
*(Following training and knowledge transfer)*
- Provide application support for Triskell
- Manage basic platform configuration
- Assist business users
- Contribute to the continuous improvement of the tool
Solutions Team
✅ Work closely with ERP Product Managers and Project Managers
Business Teams
✅ Provide support to end users
✅ Interact with Portfolio Management and Finance teams
Qualifications
- 3–5 years of experience in ERP support or administration, preferably with Microsoft Dynamics 365 Finance \& Operations
- Experience working in environments with business\-critical applications
- Proven experience delivering Level 1, Level 2, and Level 3 application support
- Troubleshooting and resolution of complex system issues – Level 4
- Strong operational discipline – Level 4
- Experience with APIs and system integrations – Level 2
- Strong analytical and problem\-solving abilities – Level 4
- Good understanding of business processes and their translation into system solutions – Level 3
- Curiosity and willingness to learn – Level 3
- Strong communication and interpersonal skills – Level 3
- English: C1 (Advanced)
- French: Nice to have (A1–B2\)
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