via reed · 3 June 2026 ·3 days ago

Enterprise Customer Success Manager

Insight Select Ltd
London Full-time GBP 78,000 – 83,000
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Senior Enterprise Customer Success Manager
£78,000 - £83,000 | UK Remote | Permanent

We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.

This is an opportunity to take ownership of a portfolio of some of the company's largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.

Responsibilities

  • Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.

  • Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.

  • Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.

  • Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.

  • Partner with sales teams to identify and support account growth opportunities within existing customers.


Essential Criteria
  • 8+ years' experience in Customer Success, Account Management or a customer-facing commercial role.

  • Proven experience managing enterprise-level accounts within a SaaS environment.

  • Strong track record of owning renewals, retention strategies and complex commercial negotiations.

  • Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.

  • Proficiency with Salesforce and excellent communication, presentation and relationship management skills.


Package
  • £78,000 - £83,000 base salary.

  • Fully remote position based in the UK or Ireland.

  • Opportunity to work with globally recognised enterprise customers.

  • High levels of autonomy, ownership and strategic influence.

  • Collaborative international environment with strong career development opportunities.

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