Engineering Service Assistant

Job Summary
We are seeking a dedicated Engineering Service Assistant to support the Service Coordinator in overseeing and organising work for Customers, ensuring they receive a high\-quality service and contributing to all processes running smoothly.

This role requires attention to detail, excellent communication skills and the ability to manage multiple tasks at once. Ideal for a person used to various levels of machine servicing and with a practical parts and services delivery mindset.

Key Responsibilities:

• Service reception support: assist the Service Coordinator with all service\-related enquiries via IT and telephone.


• Support Service Coordinator: assist the Service Coordinator with the planning and implementation of services for Customers.


• Customer interaction: assist as a point of contact for clients, addressing enquiries and ensuring their needs are met promptly.


• Data entry and documentation: maintain accurate records of Customer services, service schedules and updates in the system. Ensure all documentation complies with company policies.


• Monitor service schedules: track and assist with the coordination of service appointments, ensuring that services are delivered on time and to the Customer's satisfaction.


• Communication: communicate with internal teams and external service providers to ensure seamless service delivery.


• Problem solving: help resolve any issues or concerns that arise during service delivery and escalate as needed.


• Reporting and updates: assist with preparing service reports, client progress updates and other administrative duties as needed.


• Administrative support: provide general administrative support, including scheduling meetings, maintaining files and managing correspondence.

• Strong organizational and multitasking skills;


• Customer focussed and results driven, following up as necessary to ensure task completion and Customer satisfaction \- team player with a Customer first mentality;


• Excellent communication (both verbal and written) and interpersonal skills;


• Ability to work effectively in a fast\-paced environment;


• Proficiency in Microsoft Office and IT literate;


• Previous experience in Customer service or administrative services support preferred;


• Familiarity with engineering services with the ability to understand the various levels of machine service;


• Practical engineering background with a parts and services mindset.

Job Types: Full\-time, Permanent

Pay: £27,000\.00 per year

Benefits:

• Company pension


• On\-site parking

• United Kingdom (required)

This listing is from indeed. View original listing ↗