Employee Relations Consultant (6 Month FTC)

Job Introduction
As the Employee Relations Consultant, you will:

• Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.


• Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.


• Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.


• Demonstrates empathy and objectivity when supporting ER matters


• Influence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.


• Design and deliver training for line managers to assist them in improving their employee relations skills and capability


• Create template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.


• Escalate more complex cases to the Employee Relations Lead.


• Maintain up to date knowledge of employment legislation and company policy and procedure


• Keep accurate and timely information in line with GDPR


• Maintaining policy and procedure in line with best practice and Selfridges Values


• Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team.


• Work with the internal communications team to communicate all policy changes to the wider business


• Keeps self and team up to date on relevant legal changes and any impact on policy and procedure

• Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.


• Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business


• Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases

• Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant


• Upload closed employee relations cases to HR safe on a regular basis


• Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise


• Process employee relations invoices for Senior Employee Relations Lead

• Prior experience of managing a high volume of Employee Relations cases


• Excellent interpersonal and communication skills, both written and verbal.


• An ability to operate at pace and manage multiple cases at any one time


• Have an empathetic and objective approach to case management


• Ability to build and maintain effective working relationships at all levels


• Excellent analytical and organisational skills, with good attention to detail


• Ability to make decisions using good judgement; pragmatic approach to problem solving


• Operate with professionalism and discretion, ensuring confidentiality


• Good general IT skills including Microsoft Excel, Word and PowerPoint

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