Ecommerce First Line Manager

Pay Rate: £29,269\.74

Grade: RCS N

Contract Type: Permanent (Full\-Time)

Shift patterns: Working Monday to Friday \- day shift (8am\-4pm/9am\-5pm)

Location: Normanton

We are looking for an experienced and driven Ecommerce First Line Manager to lead our fast\-paced ecommerce warehouse operation. In this role, you will take ownership of shift performance, ensuring the efficient fulfilment of customer orders while maintaining high standards of safety, productivity, and quality.

You'll be responsible for leading and developing a team, driving operational excellence, and ensuring customer expectations are consistently met.

✅WHAT YOU'LL DO

• Lead and manage a team to deliver a safe, efficient, and high\-performing operation


• Oversee the end\-to\-end ecommerce fulfilment process, ensuring all customer orders are picked, packed, and dispatched on time


• Plan and coordinate daily shift activities, allocating resources effectively to meet operational demands


• Monitor and drive productivity, performance, and KPIs across the shift


• Ensure full compliance with Health \& Safety standards and company policies


• Manage disciplinary and grievance processes in line with HR policies


• Deliver clear and consistent communication, including shift briefs and performance feedback

• Previous experience in a warehouse or ecommerce operation


• Proven experience managing and leading teams


• Strong understanding of performance management and KPI delivery


• Excellent communication and leadership skills


• Good level of IT literacy and systems knowledge


• A proactive, hands\-on approach with a strong focus on continuous improvement

• Discretionary bonus based on performance


• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution


• Free confidential 24/7 GP consultations


• Hundreds of retail and lifestyle discounts


• Affordable loans, savings schemes and free mortgage advice


• Visit https://careers.dhl.com/global/en/working\-at\-dhl\-supply\-chain to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex\-service personnel and are dedicated to helping our veterans find jobs.

\#DSCUKICF

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