eCOA Account Management Director, Client Services
London, United Kingdom \| Full time \| Home\-based \| R1568270
Job Overview
Provides operational leadership (staffing and budgeting) for a group of client service professionals within a large market with primary responsibility for client service in their domain.
Essential Functions
- Plans and directs resources to ensure client satisfaction.
- Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
- Builds, develops and provides leadership within a client service team.
- Bachelor's Degree Pref
- Nine (9\) years related work experience Req
- Two (2\) years experience as an IQVIA Client Service Rep Pref
- Expert knowledge of the concepts, practices, reporting quality \& integrity and procedures of the client service representative field.
- Expert knowledge of IQVIA products.
- Experience developing and managing others.
- Pharmaceutical experience preferred.
- Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
- Change management/process analysis skills (e.g. business process re\-engineering).
- Strong communication skills, including ability to train/present and deal tactfully with clients.
- Project management experience in overseeing or contributing in complex, multi\-discipline projects.
- Managerial skills, including a strong focus on team building.
- Knowledge of IQVIA databases and report creation process.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Where you'll work
---------------------
Home\-based
You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.
Culture
-----------
Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.
This listing is from Indeed. View original listing ↗