E-commerce & Email Marketing Executive

E\-commerce \& Email Marketing Executive \| Warrington WA1

Part\-time \| 16–30 hours per week \| Initial 6\-month contract
£13\.50–£16\.00 per hour, depending on experience

Flexible working hours within school hours – parent\-friendly role

MUST live in Warrington, Cheshire

We are a fast\-growing e\-commerce brand based in Warrington, and we're looking for an experienced E\-commerce \& Email Marketing Executive to join our small team.

This is a varied, hands\-on position for someone who understands e\-commerce and can help manage the day\-to\-day running and growth of our online business.

We're particularly looking for someone with experience across Shopify, email marketing and customer service who can come in, take ownership and help us get more from our growing customer base.

As a small business, there will also be plenty of opportunity to get involved in other areas, from social media and product launches to events and general business support.

Key Responsibilities – Shopify \& E\-commerce

• Managing and processing orders through Shopify and TikTok Shop


• Updating products, collections, images and website content


• Setting up discount codes, offers and promotions


• Helping merchandise and optimise the website


• Monitoring stock and product availability


• Making basic Shopify updates and identifying website issues


• Supporting new product launches and promotional activity


• Helping improve the overall online customer journey

Email Marketing

Email marketing will be an important part of this role.

You'll help us make better use of our growing customer database through regular campaigns, segmentation and automated customer journeys.

Responsibilities will include:

• Creating and sending email marketing campaigns


• Building and improving automated email flows


• Managing welcome, abandoned\-cart and post\-purchase journeys


• Segmenting customers for more targeted campaigns


• Planning emails around product launches, promotions and key awareness dates


• Growing and maintaining our email database


• Monitoring open rates, clicks, conversions and campaign performance


• Identifying opportunities to drive repeat purchases and customer engagement

Experience using Klaviyo, Mailchimp or another email marketing platform is highly desirable.

Customer Service \& Orders

• Managing customer emails and enquiries


• Resolving delivery, return, replacement and order queries


• Providing a friendly and professional customer experience


• Helping with order fulfilment and packing during busy periods


• Liaising with couriers where required


• Helping manage stock and general e\-commerce administration

Marketing \& Social Media

• Supporting our social media activity where required


• Helping coordinate campaigns and product launches


• Creating simple content and graphics using Canva


• Supporting Instagram, Facebook and TikTok activity


• Helping at occasional events, exhibitions and filming/content days

About You

Previous e\-commerce experience is essential.

We're looking for someone who is:

• Experienced working within e\-commerce or online retail


• Confident using Shopify


• Experienced with email marketing


• Familiar with Klaviyo, Mailchimp or similar platforms


• Experienced in customer service


• Commercially aware and interested in what drives online sales


• An excellent written communicator


• Highly organised with strong attention to detail


• Comfortable managing multiple priorities


• Proactive and confident using their own initiative


• Comfortable working within a small, fast\-moving business

Experience with TikTok Shop, Canva, CapCut, SEO, Google Analytics or social media would be an added bonus.

You don't need to tick every single box. We're more interested in finding someone with strong e\-commerce experience, a proactive attitude and the ability to learn quickly.

About Safe \& Snappy®

Safe \& Snappy® creates innovative NFC and QR safety products designed to give instant access to important information when it's needed most.

Our products support children, adults and families, including people with medical conditions, hidden disabilities and additional needs. We also work with schools and other organisations.

We're a small but rapidly growing Warrington\-based business, so this is an opportunity to join at an exciting stage, take ownership of key areas and have a real impact on how the business develops.

Hours \& Location

Location: Warrington – primarily office based
Hours: Open to 16–30 hours per week
Salary: £13\.50–£16\.00 per hour, depending on experience
Contract: Initial 6\-month contract, with the opportunity to become permanent for the right person

We're happy to discuss flexibility around working days and hours, including school\-hours friendly working for the right person.

There is potential for both the hours and responsibilities to increase as the business continues to grow.

How to Apply

Please apply on Indeed with your CV and feel free to email a cover letter and cv to info@safeandsnappy.com to include:

• Your previous e\-commerce experience


• Your experience with Shopify


• Your email marketing experience and the platforms you've used


• Your customer service experience


• Any experience with TikTok Shop, Canva, social media or other relevant platforms


• Your current availability

We're looking for someone experienced, proactive and commercially minded who wants to become an important part of a growing business.

If that sounds like you, we'd love to hear from you.

Pay: £13\.50\-£15\.00 per hour

Expected hours: 16\.0 – 30\.0 per week

Benefits:

• Casual dress


• Employee discount


• Flexible schedule


• Flexitime


• Free parking


• On\-site parking

Work Location: In person

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