Duty Manager
Job Ref: RAD1439
Branch: Royal Hotel Cumnock
Location: Royal Hotel, Cumnock
Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits
Contract type: Permanent
Hours: Part Time
Hours per week: 24
Posted date: 21/09/2026
Closing date: 21/10/2026
Duty Manager
Royal Hotel
Part Time – 24 Hours Per Week
We are looking for a Duty Manager to join our team at the Royal Hotel in Cumnock. In this role, you will support the smooth day\-to\-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award\-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You’ll Be Doing:
Oversee the day\-to\-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards
Act as the primary guest contact, handling inquiries and resolving issues with professionalism
Lead and support the team on shift, fostering clear communication and high performance
Maintain hotel standards through regular checks on cleanliness, presentation, and service
Manage financial duties including cash handling and basic reporting
Ensure compliance with all licensing, health and safety, and hotel policies
What We’re Looking For:
Proven experience in a supervisory or management role within a hotel or FB environment, with conference and banqueting experience preferred
Exceptional customer service skills with a genuine desire to exceed guest expectations
A keen eye for detail and strong organisational skills
The ability to multitask, problem\-solve effectively, and make informed decisions under pressure
Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management
A positive attitude, professional appearance, and a diplomatic approach
Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays
What We’ll Offer You:
Weekly pay
Paid overtime
4\-weekly tips
Staff uniform provided
Discount across all RAD Hotel Group venues
Ongoing training and development
Career progression opportunities
Birthday incentive
Length of service incentive
The Royal Hotel was built in 1892 by R J Barrowman, and has proven over the years to be a figurehead of Cumnock town centre. The upper floor has 16 en suite bedrooms, offering excellent accommodation for every requirement. All rooms have their own unique style, due to the traditional layout of the building. The Royal hotel has a long history of entertaining guests.
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