Duty Manager

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co\-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.


• Uniform Provided: A professional uniform is supplied for all employees.


• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F\&B across 140 countries.


• Pension Scheme: Participation in The People’s Pension.


• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.


• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.


• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Oversee daily front office operations, ensuring smooth and efficient service.


• Manage and train front office staff, providing guidance and support to maintain high standards of customer service.


• Coordinate guest check\-ins and check\-outs, ensuring accuracy and efficiency.


• Handle guest inquiries and complaints professionally, resolving issues promptly.


• Monitor and maintain cleanliness and organization in all front office areas.


• Ensure compliance with safety and hygiene protocols to maintain a safe environment.


• Maintain accurate records of guest interactions, transactions, and staff performance.


• Assist with inventory management and ordering supplies as needed.


• Implement improvements based on guest feedback to enhance their experience.


• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.


• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.


• Complete safety training and certifications.


• Ensure uniform and personal appearance are clean and professional.


• Maintain confidentiality of proprietary information.


• Communicate with others using clear and professional language.


• Develop and maintain positive working relationships with others.


• Support the team to reach common goals.


• Listen and respond appropriately to the concerns of other employees.


• Ensure adherence to quality expectations and standards.

*Note:* *This above description is not intended to establish a total definition of the job, but an outline of the duties.*

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

INDFOH

This listing is from indeed. View original listing ↗