Distribution Support Manager

Job reference 343436

Distribution Support Manager

From £47,780, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Midlands Super Hub

We have an exciting opportunity to appoint a Distribution Support Manager who will work directly alongside the Lead Distribution Manager to lead the operation at Royal Mail’s biggest Vehicle Operating Centre ( VOC) whilst supporting Royal Mail’s largest automated parcel facility. Not only will you be responsible for the day\-to\-day performance of VOC operation but there will be opportunities to be involved in developing and trialling new technologies and assets to enhance the overall national distribution operation.

About the role

You will be working closely with operational stakeholders at the Midlands Super Hub (MSH) to ensure an excellent and efficient service for our customers along with running a wider linehaul operation across the national network. You will be part of team of 18 managers and over 450 employees and will play a key role in creating a culture where people feel supported, engaged and empowered to perform at their best. The role will require flexibility to be able to work evenings, nights and weekends shifts as needed.

• Be responsible for ensuring compliance with all legislative requirements applicable to all fleet/trucks –holder of O’ Licence for site


• Build effective stakeholder relationships including pipeline colleagues, customer teams, fleet, assets and agency suppliers.


• Develop and deploy of actions to ensure legal and RM standards compliance inclusive of Safety, Quality, Legal compliance


• Utilise balanced scorecard/Key performance Indicators review site performance and create robust plans to close performance gaps with have team utilising continuous improvement tools


• Manage individual and team performance with performance management activity in place for all TOM’s, including 121’s and Personal Development Plans.


• Ensure all distribution/VOC management systems are complied with i.e. Vision, Joined Up and LINK

To be a success in this role you will need to be able to demonstrate strong industry experience and working knowledge of Logistics and Distribution operations, delivering results across a balanced scorecard. You also have:

• Knowledge of safety requirements and accident investigation


• Knowledge of UK road transport legislation, ideally be Certificate of Professional Competence qualified (normally in this role you would need to attain within 12 months)


• A good understanding of Network Planning tools, Royal Mail policies and processes


• Experience of using VOC management systems


• Strategic planning and project management skills, data/budgetary analysis skills


• Ability to build strong stakeholder relationships and excellent influencing skills

• Family friendly support \- enhanced maternity pay, paternity leave, adoption leave and shared parental leave


• Supportive and generous company sick pay


• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance\*


• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years\*


• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle\+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.


• Your Wellbeing \- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.


• Available only to permanent employees

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 12th October at Midlands Super Hub.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about\-us/

Closing Date: 1st October. Please note, this advert may close early if the appropriate number of applications has been reached.

\#LI\-Onsite \#LI\-POST \#LIMRT

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