Director, Sales Operations and Support

Director Business Operations and Support

Location: Weybridge UK

Reports to: Managing Director UK\&I

Direct Reports: 4

Journey with us!

Set sail on a new career and join ourdynamic UK\&I Leadership Team

Celebrity Cruises part of Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

Position Summary:

The Director Business Operations \& Growth leads the operating framework through which UK\&I strategic and commercial priorities are planned coordinated executed and measured

Reporting directly to the Managing Director UK\&I the role owns the integrated UK\&I Annual Operating Plan the market performance\-governance rhythm Trade Marketing Trade Support and Market Liaison The role ensures that agreed priorities are converted into clear plans supported by the right market activity and delivered with defined ownership milestones and measures

The role works in close partnership with the Sales Director Revenue PR \& Communications and Commercial FP\&A teams The Director Business Operations \& Growth owns the integrated planning trade enablement market readiness and governance required to support delivery of the wider UK\&I plan

As a member of the UK\&I Leadership Team the role strengthens execution improves operational effectiveness and provides the Managing Director with an integrated view of performance risks investment actions and return on investment

Essential Duties and Responsibilities:

Strategy \& Planning

Own and lead development* consolidation and in\-year management of the integrated UK\&I Annual Operating Plan

Coordinate functional inputs from Sales Revenue PR \& Communications* Commercial FP\&A and other relevant teams into one market plan

Ensure priorities have clear outcomes owners milestones dependencies* investment requirements and measures of success

• Maintain the plan throughout the year and recommend reprioritisation or corrective action in response to performance and changing market conditions

Performance Governance \& Executive Reporting

• Own the monthly UK\&I business\-performance review and associated leadership operating rhythm

Maintain an integrated UK\&I scorecard covering commercial performance strategic priorities investment effectiveness* delivery risks and agreed actions

Coordinate performance inputs from functional owners* identify gaps and ensure recovery actions have clear ownership and deadlines

Provide the Managing Director and UK\&I Leadership Team with concise insight* recommendations and escalation of material risks or decisions

Trade Enablement \& Market Execution

Lead Trade Marketing* Trade Support and Market Liaison as an integrated market\-execution capability

Own and evolve the Celebrity Rewards Trade Loyalty Programme driving its strategic development long\-term proposition and annual engagement strategy to strengthen trade partner loyalty advocacy* and commercial performance

Own the overall trade communications campaign training and engagement approach* ensuring seamless execution across trade channels in support of sales priorities

Oversee trade campaigns communications engagement activity training and events with clear objectives* execution standards and post\-activity evaluation

Ensure Trade Marketing works to priorities agreed with the Sales Director while retaining accountability for the quality* timing and effectiveness of delivery

Trade Support Operational Excellence

• Own the day\-to\-day operation and processes for Trade Support through two Trade Support Executives

Set service standards priorities and operating processes that maximise effectiveness* efficiency and customer service for internal and external customers

Drive continuous improvement remove recurring operational barriers and ensure the sales organisation and trade partners receive timely* accurate support

Market Liaison \& Readiness

• Lead the Market Liaison function to actively represent and influence UK\&I market needs and requirements with global colleagues

Work closely with Marketing and relevant global teams to confirm market readiness* resolve dependencies and escalate risks before implementation

Ensure local commercial* customer and regulatory requirements are reflected in the execution of global initiatives

Commercial Planning Investment \& ROI

Partner with Commercial FP\&A to support planning forecasting* investment prioritisation and performance evaluation

Establish clear measures for material market activity and evaluate outcomes* cost effectiveness and return on investment

Provide evidence\-based recommendations on continuing changing* scaling or stopping investment

• Ensure budget decisions and resource deployment remain aligned to the UK\&I Annual Operating Plan and agreed commercial priorities

Leadership \& Matrix Alignment

Lead coach and develop four direct reports: one Trade Marketing Manager* two Trade Support Executives and the Market Liaison Manger

Provide coordinating leadership through dotted\-line relationships with Revenue and PR \& Communications* while preserving each function’s formal accountability

Build effective relationships with the Sales Director Commercial FP\&A* UK\&I Leadership Team and global colleagues

Establish clear objectives* accountability and development plans across the directly led team

To drive high employee engagement and motivation across the team and provide ongoing career development* learning opportunities and performance reviews

Knowledge and Skills:

• Commercial and operational leadership \- Significant experience leading commercial planning business operations trade enablement or market\-execution activity within a complex matrix organisation


• Annual planning and governance \- Demonstrable experience owning integrated business\-planning cycles performance reviews scorecards and executive reporting


• Trade enablement \- Strong understanding of trade marketing communications training engagement and operational support ideally within travel leisure or hospitality


• Financial and analytical capability \- Strong commercial judgement and the ability to interpret performance data evaluate investment and form clear recommendations on ROI


• Matrix influence \- Proven ability to align senior stakeholders and mobilise delivery across functions and geographies without relying solely on direct authority


• People leadership \- A strong record of building high\-performing teams setting clear standards developing talent and driving accountability


• Executive communication \- Clear concise and credible communication with the ability to present complex performance risk and investment issues to senior leaders


• Execution discipline \- Highly organised and able to convert strategy into practical plans manage dependencies resolve barriers and sustain delivery pace

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

\#LI\-ST1

This listing is from Indeed. View original listing ↗