Director of Housekeeping

We are seeking an experienced, detail\-oriented, and inspiring Director of Housekeeping to lead the housekeeping operations of our luxury hotel. This role is responsible for ensuring the highest standards of cleanliness, presentation, and guest comfort across all guest rooms, suites, public areas, and back\-of\-house spaces.

The ideal candidate is a strategic leader with a passion for hospitality excellence, strong operational expertise, and a proven ability to motivate and develop high\-performing teams.

Key Responsibilities

Leadership \& Strategy

• Lead, mentor, and develop the housekeeping management team and staff.


• Establish departmental goals aligned with the hotel's overall strategic vision.


• Foster a culture of excellence, accountability, and continuous improvement.


• Promote a positive, inclusive, and service\-driven work environment.

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and uniform rooms.


• Ensure compliance with luxury brand standards and Forbes/AAA guidelines (if applicable).


• Develop and maintain standard operating procedures (SOPs).


• Conduct routine inspections to ensure superior quality standards.


• Collaborate with Front Office, Engineering, and Food \& Beverage to ensure seamless guest experiences.

• Develop and manage departmental budgets.


• Monitor labor productivity, inventory control, and supply costs.


• Optimize staffing schedules based on occupancy forecasts.


• Implement cost\-control initiatives without compromising quality.

• Address guest concerns promptly and professionally.


• Ensure VIP and special\-request rooms meet and exceed expectations.


• Monitor guest satisfaction scores and implement improvement plans as needed.

• Ensure adherence to health, safety, and sanitation regulations.


• Maintain proper handling and storage of chemicals and cleaning equipment.


• Lead sustainability initiatives and environmentally responsible practices.

• Minimum 5\-7 years of progressive housekeeping leadership experience in a luxury or upscale hotel environment.


• Previous experience as Assistant Director of Housekeeping or Director of Housekeeping preferred.


• Strong knowledge of luxury service standards and quality assurance processes.


• Proven experience managing large teams (50\+ employees preferred).


• Exceptional organizational, communication, and leadership skills.


• Proficiency in hotel management systems and Microsoft Office.


• Ability to work flexible hours, including weekends and holidays.

What We Offer

• A comprehensive benefits package tailored to fit your lifestyle and personal needs


• Exclusive hotel group\-wide benefits and privileges across our portfolio of properties


• Discounted health insurance options to support your well\-being and peace of mind

If you are a passionate hospitality leader committed to delivering exceptional cleanliness standards and memorable guest experiences, we invite you to apply and become part of our distinguished team. Together, We Make The Place.

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