Digital Program and Portfolio Director
Location : Edinburgh or London, Hybrid.
In this position, you’ll be based in the Edinburgh or London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:
- You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
- You’re a redeployment candidate who is under notice of redundancy, and you don't live near any of our current offices
- We give you a world of potential
In this high\-impact leadership role, you’ll take ownership of the end\-to\-end delivery of critical digital programmes and value streams, shaping the future of our business on a global scale. You will work at the heart of strategy and execution, ensuring our investment decisions are aligned to clear business outcomes, building robust, evidence\-led business cases, and driving measurable value across our organisation.
Why join us?
- Real influence \& impact – Shape major programmes that directly support our strategic goals and global growth
- End\-to\-end ownership – Lead from concept through to delivery and value realisation
- Collaborative, cross\-functional leadership – Work with senior stakeholders across multiple disciplines
- If you’re passionate about leading complex digital programmes, driving tangible outcomes, and operating at the intersection of strategy and delivery, this is a unique opportunity to step into a role where your impact will be seen and felt across the entire organisation.
You’ll collaborate across business, operations, and technology, bringing together diverse teams to deliver innovative, customer\-centric solutions that make a real difference. You’ll drive the development of robust business cases with clear, measurable outcomes, and lead end\-to\-end execution across business, operations, and technology to deliver impactful results.
With strong executive visibility, you’ll play a key role in translating strategy into action and ensuring our transformation agenda delivers a lasting impact.
Other key responsibilities include:
- Aligning the overall portfolio with the business’s strategic objectives
- Ensuring the portfolio of projects and Value Streams deliver on their outcomes
- Drive continuous improvements across the way we deliver end\-to\-end, across business, product, operations and technology
- Own the way we deliver across programs, by embedding the delivery approach (e.g., Agile) and tooling
You will be an experienced transformation leader with a proven ability to manage and deliver across a diverse portfolio of projects and value streams. This will include driving complex digital, regulatory, and
growth\-focused initiatives, ensuring they are strategically aligned and executed effectively.
You’ll bring strong leadership and stakeholder skills, helping you cut through complexity, bring people together, and motivate teams to deliver real, business\-critical results at scale.
Other key responsibilities include:
- End\-to\-end digital transformation of customer and client experience with new journeys and channels
+ Engaging with Business Leaders to support the development of business strategies, improvements in customer and client experience, meeting regulatory requirements and driving innovation
+ Work with technology and operations teams to introduce new ways of working and tools to accelerate the pace of delivery and improve quality.
+ Working with the business to develop high\-quality business cases with investment, benefits and outcomes
+ Manage the investment governance and approval process to ensure effective oversight of the program investment
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