Developer & Systems Support Engineer
Title: Developer \& Systems Support Engineer
Reports to: Group IT Manager
The Role
As a Developer \& Systems Support Engineer, you will be a key member of our IT team, focusing primarily on software development and data solutions, with occasional responsibilities in IT support. You will help shape and deliver new systems from the ground up – from initial concept and architecture through to UX design, implementation and ongoing enhancement.
You will build bespoke applications and tools using Python, SQL and related technologies, as well as extend and integrate our existing platforms, including Odoo ERP. Working closely with colleagues across the business, you will gather and understand requirements, recommend technical and UX approaches, and provide timely, accurate data that facilitates intelligent decision making.
You will also contribute to the maintenance of ERP data quality via SQL/PostgreSQL and provide occasional support in investigating, diagnosing and resolving issues relating to desktop, server and network devices, including user account management and ERP/technical support.
Our Culture
At TC, success isn’t achieved alone — it’s built together. Collaboration, responsibility, authenticity, and excellence sit at the heart of everything we do. Our core values — We Aim High, We Do It Together, We Are Responsible, and We Are Authentic — shape how we work, how we support each other, and how we deliver for our customers.
Every team plays a critical role in that success. Whether you’re working with customers, developing products, managing operations, or supporting our people behind the scenes, you’ll be part of a collaborative, high‑energy environment where we share ideas, solve problems together, and celebrate our wins as a team.
What You’ll Be Doing
- Design and develop new systems and tools from the ground up, including architecture, data models and APIs.
- Contribute to application and UX/UI design, offering suggestions and recommendations to ensure solutions are intuitive and user‑friendly.
- Enhance and maintain existing business systems and services, including Odoo ERP, internal tools and integrations.
- Develop and maintain SQL/PostgreSQL data models, queries and views to support reporting, analytics and application features.
- Build, enhance and support PowerBI dashboards and other reporting solutions for stakeholders across the business.
- Create and maintain integrations between internal systems and external platforms (e.g. EDI, APIs, eCommerce such as Shopify).
- Ensure the accuracy, consistency and integrity of ERP and reporting data across all environments.
- Contribute to technical design, documentation and code reviews to ensure quality, performance and maintainability.
- Provide 2nd/3rd line support for ERP and business‑critical applications, including investigation and resolution of incidents.
- Assist with the setup and maintenance of system user accounts, permissions and security roles across key systems.
- Support the IT team in resolving Helpdesk calls related to desktops, servers, networks and core applications when required.
- Identify opportunities for process improvement and drive innovation through new tools, technologies and supplier solutions.
- Good knowledge of SQL and/or PostgreSQL for report, view and data model creation.
- Programming with Python (e.g. backend services, automation, data processing).
- XML for data exchange, configuration and/or application customisation.
- Experience of designing and building applications or tools, not just configuring existing systems.
- PowerBI or similar BI/reporting tools, including building datasets and visualisations.
- Windows desktop support/setup and troubleshooting.
- Strong use of Microsoft Office Suite, in particular advanced use of Excel (e.g. Power Query, pivot tables, complex formulas).
- Web application development (e.g. HTML/CSS/JavaScript, basic REST API usage).
- Experience with source control and collaboration tools (e.g. Git, Azure DevOps, GitHub).
- Odoo ERP development (Python, XML, custom modules, views, workflows).
- PowerBI dashboard and data model development at scale (including DAX and data shaping).
- UX/UI design principles and participation in user centred design or prototyping.
- Integrations with eCommerce platforms (e.g. Shopify) and/or EDI/API based integrations.
- Understanding of networking fundamentals and Windows Server administration.
- Experience working in an ITIL or structured service management environment.
- Excellent communication skills, able to translate business needs into clear technical and design solutions.
- Strong team player with the ability to collaborate across departments and functions.
- Able to work well under pressure, managing multiple tasks and priorities effectively.
- Innovative and analytical approach to problem solving, with strong attention to detail.
- Pro active and self motivated, taking ownership of issues and driving them through to resolution.
- Keen to learn and adopt new technologies, tools and best practices in development, UX and support.
- A culture that genuinely supports your growth
- A team that collaborates, celebrates and wins together
- Opportunities to learn, develop and advance
- A workplace where authenticity and ambition are celebrated
- 25 days annual leave
- Your birthday off
- Private medical insurance
- Company Pension
- And much more...
Pay: £32,000\.00\-£35,000\.00 per year
Ability to commute/relocate:
- Bristol BS32 4RX: reliably commute or plan to relocate before starting work (required)
- United Kingdom (required)
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