Deskside Support Engineer - L!
Celtic Management Services
Macroom
Part-time
This listing is from Indeed
Deskside Support Engineer – L1
Location: Macroom, Ireland
Experience: 3\+ Years
Contract Type: B2B Contract
Role Type: Dispatch
Work Mode: Onsite / Field Support
Job Summary
We are looking for a Deskside Support Engineer – L1 with 3\+ years of hands\-on IT support experience to provide onsite technical support to end users.
Key Responsibilities
- Provide L1 support for desktops, laptops, printers, mobile devices, and peripherals.
- Troubleshoot Windows OS, Microsoft 365, hardware, software, LAN, Wi\-Fi, and VPN issues.
- Perform basic Active Directory support.
- Handle support tickets and document resolutions.
- Support device deployment, asset management, onboarding/offboarding.
- Escalate complex issues to L2/L3 teams.
- Provide professional and customer\-focused onsite support.
- 3\+ years of relevant Deskside/Desktop/IT Support experience.
- Good knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals.
- Experience with IT ticketing systems.
- Strong troubleshooting and communication skills.
- Must have valid Irish/EU work authorization.
- IT certifications such as CompTIA A\+, ITIL, or Microsoft are a plus.
- Must be available for B2B dispatch assignments.
Work Location: In person
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