Design Lead (Maternity Cover)
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
What you'll do
A customer experience that feels like one system
You’ll lead design across:
- Communications – high-volume, high-stakes messaging that builds trust and drives action
- Customer Lifecycles – onboarding, servicing, retention, and key inflection moments
- Financials & Commercials – billing, payments, tariffs, credits, and complex commercial workflows
- Frontend platform experiences – the shared foundations that make consistency and speed possible
Coherence at scale (without turning into the design police)
You’ll partner with our Frontend Engineering team to build foundations that allow teams to move faster because of them.
- Strengthen Kraken’s design system
- Increase reuse across product lines
- Embed accessibility from the start
- Reduce fragmentation and improve governance without slowing teams
We’re looking for someone with strong systems thinking and strong ways of working, to sharpen:
- Rituals and critique culture
- Documentation standards
- Collaboration patterns with Product & Engineering
You’ll lead and mentor a talented group of UX/UI designers. Your impact will be visible in:
- Designers stepping confidently into Senior and Staff scope
- Stronger design judgment across teams
- Clear quality standards that people respect
- Significant experience leading design across complex, multi-domain SaaS products
- Immersed but pragmatic use of AI to accelerate research, prototyping, and design with modern design tools and workflows (Figma is our primary design tool).
- Human-centred design processes, and knowing when to go deep vs. move fast.
- Proven design systems experience in live, scaled environments (governance, adoption, dev collaboration)
- Accessibility-first design embedded in production environments (WCAG and beyond)
- Experience operating in regulated or high-stakes domains
- Clear evidence of developing high-performing designers
💜 Your team: leading a group of thoughtful, talented, and supportive UX/UI designers.
💖 The wider Tech team: friendly, collaborative, and deeply knowledgeable people.
💚 Our users: close access to Ops and customer teams for research, testing, and real-world feedback.
📚 Level-up days: one full day each month dedicated to learning and personal development.
🍿 Design talks: share ideas, experiments, and learnings or just enjoy and be inspired.
🧖♂️ Spa days: monthly time to focus on small improvements, experiments, or quick wins for users (plus free lunch!).
✨ …and plenty more. Join us and help shape the future of design at Kraken.
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