Deputy Manager - White City (Westfield), London

Job Introduction

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886\. Behind every store experience is a leadership team that brings our story to life\-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special.

A Day in the Life

You’ll be a trusted co\-pilot to the Store Manager\-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

• Customer Connection

You’ll lead from the front\-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.

• Team Leadership

From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high\-performing team culture. You’ll help induct, train, and develop colleagues\-celebrating wins and building confidence every step of the way.

• Commercial Focus

You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.

• Operational Efficiency

Stock counts, deliveries, H\&S compliance\-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.

• Local Involvement

Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership\-and do it with energy, confidence, and a love for retail.

You’ll bring:

• Experience in a supervisory or assistant management role within a retail environment.


• A natural ability to coach, motivate, and lead by example.


• Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.


• A proactive mindset\-someone who spots what needs doing and takes action.


• Great organisation and time management, juggling tasks while staying customer\-focused.


• A genuine passion for creating brilliant customer experiences\-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future\-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

• Up to 50% store discount – discover your new favourites!


• Monthly product allowance – a little treat with every pay cheque.


• Discretionary bonus scheme – because great work should be recognised.


• Wellbeing resources \& family\-friendly policies – because we care about the whole you.


• Opportunities to connect across stores and head office – be part of something bigger.

Sound like the next step in your journey?

Click ‘Apply Now’ and let’s build something brilliant together.

This listing is from Indeed. View original listing ↗