Depositary Support Officer (fixed-term contract of 3 months)

Location Kirchberg, Luxembourg

Job typeFixed Term Contract \| Contract typeFull Time

Entry Level

This is a general indication and doesn’t always reflect day\-to\-day responsibilities. Check the job description for full details.

\#R\-00280613

Job description
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This role is based in Luxembourg and as such all normal working days must be carried out in Luxembourg.

Join us as a Depositary Services Support Officer (fixed\-term contract of 3 months)

• Working with a supportive and collaborative team, you’ll be helping with remediation related activities and procedures


• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business


• This role offers great career development opportunities with relevant training programmes and exposure for you and your work


• We're offering this job opportunity for a period of 3 months

As a Depositary Services Support Officer, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge.

Day\-to\-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed


• Making sure processing is performed accurately and within an agreed turn\-around time


• Participating in initiatives that help improve our customer service, processes and procedures


• Reviewing processing errors and customer complaints to help identify trends and training needs

You’ll already have knowledge and experience of working with remediation processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers


• Knowledge of our products, processes and banking systems


• Good written and spoken communication skills

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