Dental Receptionist

Purpose of the job:
To provide a reliable, efficient and timely front of house service to ensure exceed patient expectations at every visit and provide a first\-class customer experience

Responsible to:
Practice Manager

Employment duties:

• Provide excellent customer service to patients.


• Perform a high quality administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies.


• Establish and maintain productive working relationships with all members of the dental team.


• Liaise with the practice manager on all matters concerning administration, pay and service conditions.


• Assist with the supervision of the trainee front of house coordinators in the practice.


• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

• Answer the telephone in a friendly, helpful and courteous manner


• Welcome all patients arriving at the practice and direct them to the appropriate area.


• Provide excellent customer service to patients at all times.


• Communicating appropriately with patients, visitors, suppliers and practice team


• Notify dentist or hygienist of patient’s arrival.


• Observe patient confidentiality at all times, including ensuring documents are not left in view of other patients


• Knowledge of what information is required from the patient and ensuring accurate inputting of data onto the computer


• Ensure that patient records are kept up to date and are filed in a secure manner


• Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day


• Full understanding and compliance of the appointment book management and best practice procedures


• Knowledge of the Complaints policy; and deal with complaints with confidence and according to the Complaints Policy


• Having knowledge of the clinical service the practice provides, undertaking fact finding and sharing knowledge from other practice team members, but ensuring information is clarified by the dentist.


• Following up un booked treatment plans for specialist services and ensuring any finance agreements are set up for the patient.


• Anticipate patients’ anxieties and answer questions referring to literature, the clinician or practice manager as appropriate


• Making sure that only practice communication is dealt with at the reception desk and private or business matters to be dealt with away from the front desk


• Makes self fully available to patients and maintains communication with them


• Ability to handle difficult or aggressive customers and confidently deals with the situation to bring about a satisfactory resolution in line


• Deals effectively with clients by displaying a professional, courteous and empathetic approach both face\-to\-face and by telephone


• Understands and demonstrates the need for customer privacy and confidentiality at all times


• Fully understands and utilises patient and best practice procedures and how to manage the appointment book


• Continually looks to improve ways of meeting or exceeding customer expectations

Job Type: Part\-time

Benefits:

• Company pension


• Free parking

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