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via ats_greenhouse · 28 de mayo de 2026 ·hace 9 días

Dedicated Technical Support Specialist

geotab

Madrid

3498 ofertas más en Madrid.

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<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb">Who we are:</h1>
<div class="MuiGrid-root css-17v2lcf">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</div>
<div class="MuiGrid-root css-17v2lcf"> </div>
<div class="MuiGrid-root css-17v2lcf">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</div>
<div class="MuiGrid-root css-17v2lcf"> </div>
<div class="MuiGrid-root css-17v2lcf">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a> and follow us @InsideGeotab on <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>. </div></div><h1>Who you are:</h1>
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Dedicated Technical Support Specialist who is responsible for diagnosing and resolving hardware and software-related issues within Geotab Products (e.g. GO devices) and the MyGeotab software platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!
<h1>What you'll do:</h1>
The Dedicated Technical Support Specialist role supports resellers and partners directly. You should have a strong understanding of customer service, along with solid knowledge of various programming languages and big data applications.
<h1>How you'll make an impact:</h1>
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Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email).
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Supports Partner Cases for NA/LatAM/EU.
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Assist Team Leads with escalations.
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Manage Calls from Partners outside of ERP routing.
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Focuses on work specific to Integrations/SDK/Reporting/EI/CR/ETC.
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Supports the majority of Partner Cases for NA/LatAM/EU.
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Act as Product & troubleshooting SMEs & Content SME’s.
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Provide real time coaching and mentorship to L1-L2 teams.
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Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
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Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
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Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
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Manage, develop and deliver product service training directly to resellers and customers.
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Provide successful resolution to all customer complaints.
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Report escalating and severe concerns/issues to management.
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Preserve the confidentiality and security of customer data and information.
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Support Geotab global strategic initiatives.
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</ul>
<h1>What you'll bring to this role:</h1>
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3–5 years in a customer service/support capacity and experience troubleshooting technical issues.
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Exceptional verbal and written communication skills in English are required.
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Fluency in an additional European language is highly valued.
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Post-secondary diploma/degree in Engineering, Computer Science, or a related field is highly valued, or an equivalent combination of education and/or work experience
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Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
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Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
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Expert level Excel skills, including creation of pivot tables and reports.
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Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
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Highly organized and able to manage multiple tasks and projects simultaneously.
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Excellent verbal and written communication skills.
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Comfort speaking with customers by telephone, email and chat.
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Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
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Strong interpersonal relationship building skills.
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Strong analytical skills with the ability to problem solve to well-judged decisions.
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A strong team-player with the ability to engage with all levels of the organization.
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