Day Porter

Day Porter: Fixed Shift - Monday to Wednesday pm and Saturday and Sunday (Days off Thursday and Friday)

Core Competencies & Key attributes

• Friendly, respectful, and resident-focused


• Diligent with excellent attention to detail


• Proactive and capable of working independently


• Discreet, reliable, and professional at all times


• Takes pride in maintaining a high-quality environment

• Resident Services & Front Desk Duties:


• Act as the first point of contact for residents and guests, offering courteous, professional assistance at all times.


• Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).


• Provide concierge-style services including handling deliveries, booking transport, and assisting with service requests.


• Building Checks & Monitoring:


• Conduct scheduled building checks throughout the day to ensure the property is secure, well-maintained, and fully operational.


• Check communal areas, stairwells, plant rooms, lifts, car parks, and external grounds.


• Identify and report maintenance issues, safety hazards, or unauthorised access.


• Monitor lighting, fire exits, alarm panels, and emergency systems as part of routine inspections.


• Building Presentation & Cleanliness:


• Maintain high standards of cleanliness and presentation in the reception area and common parts.


• Ensure lobby areas are welcoming, tidy, and free from obstruction.


• Contractor & Visitor Management:


• Welcome and supervise contractors and tradespeople working on-site.


• Keep accurate records of all contractor visits, including names, times, and job details.


• Log and monitor keys issued and ensure secure return upon completion of work.


• Parcel & Delivery Handling:


• Accept and log incoming deliveries securely.


• Store parcels in designated areas and notify residents promptly for collection.


• Ensure deliveries are handed over appropriately and respectfully.


• Health & Safety Awareness:


• Remain alert to health and safety risks and report any issues immediately to management.


• Record hazards, incidents, and equipment faults in daily logs.


• Support fire and emergency procedures and assist residents when required.


• Administrative Support & Record Keeping:


• Maintain daily logs and shift reports including building checks, contractor records, parcel logs, key movement, and incidents.


• Assist the management team with occasional administrative tasks and resident communications.

• Previous experience in a similar role within luxury residential property or hospitality.


• Exceptional customer service and communication skills.


• Professional appearance and demeanour.


• Basic IT literacy for using logbooks, emails, and reporting systems.


• Knowledge of building operations and health & safety practices.

• SIA License (desirable, depending on property requirements).


• First Aid Certificate (preferred or willingness to undertake training).

This listing is from Reed. View original listing ↗