Data Care Coordinator
SWHealthcare
Evesham
Part-time
This listing is from Indeed
Data Care Coordinator
Job Title: Data Care Coordinator
Salary: £24,907–£26,566 per annum, pro rata
Accountable to: PCN Manager / Neighbourhood Prevention \& Wellbeing Lead
Location: Vale of Evesham Primary Care Network
Job Purpose
The Data Care Coordinator will provide data, administrative and care coordination support to the Vale of Evesham Primary Care Network (PCN).
The role will support the PCN team and member practices with the collection, monitoring and reporting of information relating to PCN services, neighbourhood working, personalised care and commissioned projects.
The postholder will work with established spreadsheets, clinical systems and reporting tools to help ensure information is accurate, up to date and available when required.
A key part of the role will be supporting practices and the wider PCN team to identify cohorts of patients who may benefit from additional support, helping to coordinate care and supporting appropriate patient contact and follow\-up.
The role does not require advanced data analysis or specialist technical expertise. The emphasis will be on accurate data collection, monitoring, coordination, routine reporting and supporting patients to access appropriate care and services.
Main Duties and Responsibilities
Data and Reporting
- Assist with the collection and collation of data from PCN services and member practices.
- Maintain spreadsheets, trackers and monitoring systems used by the PCN.
- Support the preparation of routine monthly and quarterly reports.
- Check information for completeness and highlight missing or inconsistent data to the appropriate member of the team.
- Assist with pulling routine reports from clinical and administrative systems.
- Enter and update information accurately and in a timely manner.
- Support the monitoring of activity, outcomes and performance against agreed PCN and contractual requirements.
- Help maintain dashboards and other simple visual reporting tools.
- Support the PCN Manager and wider team with information required for meetings, reports and submissions.
- Support practices to identify patients or cohorts requiring proactive contact, follow\-up or additional support.
- Assist with monitoring whether identified patients have been contacted and whether meaningful outcomes have been achieved.
- Use population health information, practice data and agreed searches to help identify cohorts of patients who may benefit from additional support.
- Proactively contact identified patients where appropriate and in line with agreed PCN and practice processes.
- Talk with patients to understand any barriers they may be experiencing in accessing or engaging with health, care or community services.
- Support patients to understand and navigate available health, care, wellbeing and community services.
- Help patients access appropriate appointments, referrals, information and support.
- Work with patients and the wider multidisciplinary team to help coordinate identified health, care and support needs.
- Take a personalised approach by considering what matters to the individual and any practical barriers that may affect their ability to access care.
- Support patients to access appropriate information and resources to help them make informed decisions about their care and wellbeing.
- Support follow\-up of patients where further contact or intervention has been identified.
- Record patient contacts, interventions and outcomes accurately within appropriate clinical and PCN systems.
- Ensure patient contacts are meaningful and that agreed outcomes, actions or onward referrals are clearly documented.
- Work closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, Care Coordinators, practice teams and other members of the multidisciplinary team.
- Identify patients requiring additional clinical, safeguarding or specialist input and escalate appropriately within agreed pathways.
- Support continuity and coordination between different services where patients are receiving support from multiple organisations.
- Undertake appropriate Care Coordinator and personalised care training in accordance with relevant NHS requirements and the needs of the role.
- Support data collection relating to neighbourhood health initiatives and PCN projects.
- Maintain patient and activity trackers where required.
- Support practices and PCN staff to ensure required activity and outcomes are appropriately recorded.
- Support the monitoring of patient contacts, interventions and outcomes.
- Assist with identifying missing information or outstanding actions and follow these up with relevant teams.
- Support neighbourhood health initiatives aimed at improving access, reducing health inequalities and improving engagement with services.
- Support the identification and follow\-up of patients who may have disengaged from services, frequently use services or have unmet needs.
- Assist practices with monitoring agreed patient cohorts and recording progress against agreed measures.
- Support the coordination of PCN services and projects where administrative or care coordination input is required.
- Provide general administrative support to the PCN team.
- Assist with the preparation of meeting papers, reports and presentations.
- Take notes or minutes at meetings where required and maintain action logs.
- Support diary management, meeting organisation and circulation of information.
- Maintain organised electronic filing systems and documentation.
- Respond to routine enquiries and direct queries to the appropriate member of the team.
- Support the maintenance of PCN service information and directories.
- Follow up outstanding information, actions and data with practices and PCN staff where required.
- Assist with the organisation and coordination of PCN and neighbourhood activities.
- Handle patient and organisational information confidentially and in accordance with NHS information governance requirements.
- Ensure data is entered and stored accurately.
- Follow PCN policies and procedures relating to confidentiality, data protection and information security.
- Highlight data quality issues or concerns to the appropriate manager.
- Ensure patient information is only accessed where there is a legitimate requirement to do so.
- Maintain accurate records of patient contact, actions, referrals and outcomes.
- Contribute to improvements in administrative, data and care coordination processes where appropriate.
- Support the PCN in demonstrating evidence of meaningful patient engagement and outcomes where required for contractual or reporting purposes.
The postholder will work closely with:
- PCN Manager
- Neighbourhood Prevention \& Wellbeing Lead
- PCN clinical and non\-clinical staff
- Practice Managers and practice teams
- GPs and other clinical staff
- Care Coordinators
- Social Prescribing Link Workers
- Health and Wellbeing Coaches
- Member GP practices
- Neighbourhood team members
- Community and voluntary sector organisations
- External partner organisations where appropriate
Essential
Qualifications and Knowledge
- Good general standard of education, including English and Maths.
- Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
- Understanding of confidentiality and data protection.
- Willingness to undertake training relevant to care coordination and personalised care.
- Experience of working in an administrative, office, coordination or data\-related role.
- Experience of maintaining accurate records or spreadsheets.
- Experience of working as part of a team.
- Ability to follow established processes and procedures.
- Experience of communicating with a range of people by telephone, email or face to face.
- Good attention to detail.
- Confident using spreadsheets and computer systems.
- Able to organise and prioritise workload.
- Good written and verbal communication skills.
- Able to communicate sensitively and appropriately with patients.
- Able to work accurately with numerical and written information.
- Able to identify missing or incorrect information and raise this appropriately.
- Able to work independently within clearly defined responsibilities.
- Able to follow agreed pathways and escalate concerns appropriately.
- Able to build positive working relationships with practice teams and partner organisations.
- Willingness to learn new systems and processes.
- Able to maintain confidentiality when working with sensitive patient information.
- Previous experience within primary care, the NHS, health or social care.
- Experience of EMIS or another clinical system.
- Experience of producing routine reports.
- Experience of supporting meetings or taking minutes.
- Basic experience of dashboards, reporting tools or Power BI.
- Experience of communicating directly with patients or service users.
- Knowledge of personalised care, social prescribing or care coordination.
- Understanding of health inequalities and barriers to accessing healthcare.
The postholder will be:
- Organised and reliable.
- Accurate and methodical.
- Approachable and helpful.
- Able to communicate with patients in a supportive and respectful manner.
- Comfortable working with different teams and professionals.
- Able to maintain confidentiality.
- Willing to learn and develop.
- Flexible and able to respond to changing priorities.
- Comfortable balancing administrative, data and patient coordination responsibilities.
- Able to recognise when an issue needs to be escalated to a more senior or clinical member of the team.
This is a support\-level role focused on data collection, administration, monitoring, coordination, routine reporting and care coordination.
The pos
This listing is from Indeed. View original listing ↗