Customer Support Specialist with Danish

About ViaBill 
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store. 
 
We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What you will do

• Support customers with questions related to payments, orders, and accounts


• Resolve cases in a clear, friendly, and solution-oriented manner


• Follow internal procedures and guidelines, including compliance-related checks


• Accurately register and document cases in our support system


• Identify recurring issues and share insights with the team


• Collaborate closely with colleagues across Customer Support and Operations

• Native Danish speaker or fluent at a professional level


• Strong command of English, which is our working language


• Experience in customer support or another customer-facing role


• Clear and professional communicator with a strong service mindset


• Structured and reliable, comfortable handling multiple cases in parallel


• Calm and professional, even in challenging situations


• Confident using digital tools and support systems


• Motivated to learn and work in a fast-moving environment

What we offer

• A stable role in a growing and well-established FinTech company


• Structured onboarding and continuous support


• A professional, supportive, and down-to-earth team


• Modern office in the heart of Copenhagen


• Opportunities for development and growth within Customer Support

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