via reed · 7 July 2026 ·7 days ago

Customer Support Advisor

Workshop Recruitment
North Baddesley Contract GBP 25,408 – 25,408
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Customer Support Advisor | North Baddesley | £13.03 per hour + Free Parking + Free Refreshments + Casual Dress | Full-Time | 3-4 Month Contract

Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do

Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.

The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.

Key Responsibilities

  • Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems

  • Deliver accurate and professional solutions to customer queries

  • Process returns, exchanges, and customer requests in line with company procedures

  • Update and maintain customer records accurately

  • Work collaboratively with internal teams to resolve issues quickly

  • Support continuous improvements in customer satisfaction and service delivery

  • Ensure all enquiries are managed within agreed service levels

Skills & Knowledge Required
  • Previous experience in a customer service or customer support role

  • Strong communication skills across multiple channels

  • Excellent attention to detail and organisational skills

  • Ability to follow processes accurately and consistently

  • Positive, enthusiastic, and self-motivated attitude

  • Strong problem-solving skills and customer-focused approach

  • Comfortable working in a fast-paced environment

  • Confident using computer systems and digital platforms

Additional Information
  • 37.5 hours per week

  • Monday to Friday, 9:00am–5:00pm

  • 1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)

  • You must be able to work one late (2-10) and one early (6-2) shift per month

  • Office-based role in North Baddesley

  • Free parking, refreshments, and casual dress environment

This listing is from reed. View original listing ↗

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