Customer Support Administrator

About Icotherm

Iconservatories Ltd, trading as Icotherm, is the UK’s leading manufacturer of solid roof systems, operating from our busy site in Blackburn, Lancashire. As a market leader in a competitive industry, we pride ourselves on delivering high\-quality products and exceptional customer service, which has supported our continued growth.

Role Overview

We are looking for a dedicated and organised Customer Support / Sales Office Administrator to join our expanding office team. This is a key role supporting our day\-to\-day operations by processing customer orders, coordinating deliveries and returns, maintaining accurate records, and providing professional communication to customers and internal departments.

Key Responsibilities

· Accurately process customer sales orders received by email, from entry through to invoicing.

· Prepare and issue order documentation, including invoices, packing slips, delivery paperwork and shipping labels.

· Manage delivery and returns documentation, coordinating with customers, couriers and internal teams to confirm schedules.

· Serve as a key point of contact for customers, providing updates on order status, delivery information and payment due dates.

· Handle customer queries and concerns professionally, including logging issues and arranging remedial orders where required.

· Organise courier collections and deliveries in a timely and efficient manner.

· Raise purchase orders for selected items as required.

· Maintain and update internal systems, spreadsheets and customer records to ensure information is accurate and well organised.

· Support the processing of order returns and exchanges, ensuring all system records are updated accordingly.

· Build strong working relationships across departments to improve communication, customer service and operational efficiency.

· Handle incoming calls and correspondence with professionalism, courtesy and a helpful approach.

What We’re Looking For

· Two years proven experience as an office administrator, customer support administrator, sales administrator or in a similar administrative role.

· Strong organisational skills with the ability to manage a varied workload and multitask effectively.

. Ability to effectively prioritise and multi\-task in a fast paced environment.

· Excellent written and verbal communication skills.

· High attention to detail and accuracy when processing orders, documentation and records.

· Confident using Microsoft Office, spreadsheets and internal systems.

· A professional, positive and helpful approach when dealing with customers and colleagues.

· Ability to work well as part of a busy team in a fast\-paced office environment.

Desirable Experience

· Experience working in manufacturing, logistics, construction, trade supply or a similar environment.

· Experience dealing with couriers, deliveries, order tracking or returns processing.

· Confidence speaking with customers by phone and email.

What We Offer

· Full\-time, permanent position.

· Monday to Friday working pattern, 40hrs per week.

· Supportive team environment.

· A varied role within a growing UK manufacturer.

· The opportunity to develop your product, customer service and administration knowledge.

Pay: £27,000\.00\-£28,000\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• Free parking


• On\-site parking

• customer service administration : 2 years (required)

• United Kingdom (required)

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