Credit Controller

About Us

Founded in 2011, Affinity Medical Services is a rapidly expanding organisation specialising in independent medical evidence and rehabilitation services. We support the resolution of claims across personal injury, medical negligence, employer/public liability, industrial disease, and other accident\-related cases.

Our focus is on delivering a high\-quality, efficient, and professional service while supporting clients through complex and often sensitive circumstances.

Why Join Affinity Medical Services?

This is an exciting opportunity to join a fast\-paced and growing organisation where you can make a real impact. You’ll work within a supportive, professional team environment, with opportunities to develop your skills and take ownership of your role.

The Role

We are seeking a tenacious, detail\-oriented, and proactive Credit Controller to take ownership of the company’s accounts receivable function, with a particular focus on recovering aged and complex debt. This role will involve managing long\-outstanding balances, including historical debt across solicitor accounts, requiring persistence, confidence, and strong negotiation skills. As the role develops, there will be an opportunity to support and oversee a junior team member, and contributing to process improvements within the department.

Key Responsibilities

· Managing and maintaining the accounts receivable ledger

· Proactively chasing overdue and significantly aged debt (including multi\-year balances) via phone, email, and written correspondence, confidently and assertively liaising with Directors and senior stakeholders to drive resolution

· Taking ownership of complex, long\-standing accounts and driving them through to resolution

· Escalating difficult cases appropriately, including recommending further recovery action where necessary

· Building and maintaining strong relationships with clients, including legal firms and repeat customers

· Investigating and resolving invoice and payment disputes efficiently

· Liaising with internal teams to resolve account discrepancies

· Allocating incoming payments accurately

· Producing aged debtor reports with clear commentary and action plans

· Monitoring credit risk and advising on account exposure

· Supporting month\-end processes and reconciliations

· Ensuring compliance with company procedures and financial regulations

· Assisting in improving credit control processes, templates, and workflows

· Providing updates to management on team performance and debt recovery progress

About You

· Minimum 3 years’ experience in Credit Control, with proven experience chasing aged and difficult debt

· Confident handling long\-outstanding accounts and persistent follow\-up

· Strong negotiation and influencing skills, with the ability to challenge professionally

· Resilient and persistent, with a track record of successfully reducing aged debt

· Excellent communication skills, both written and verbal, confidently and assertively liaising with Directors and senior stakeholders to drive resolution

· Strong attention to detail and organisational ability

· Able to work independently and take full ownership of your ledger

· Comfortable working in a fast\-paced, target\-driven environment

· Proficient in Microsoft Excel and MS Office

· Professional, resilient, and results\-driven approach

· Competent in creating effective letter and email templates

· Ability and willingness to take on additional responsibility as the team grows

Desirable (but not essential)

• Experience within a medico\-legal or legal environment


• Familiarity with accounting software (e.g. Xero,)


• Experience using Proclaim case management system


• Knowledge of credit risk management and financial processes

• Competitive salary depending on experience


• Performance\-based commission linked to successful debt recovery and targets (non\-contractual)


• Training and development opportunities


• Supportive and collaborative team environment


• Pension scheme


• Health and wellbeing programme


• On\-site parking


• Company events

Job Type: Full\-time, Permanent

Schedule:

• Monday to Friday, 9:00 to 17:30

• Blackburn BB1 2FD: reliably commute or plan to relocate before starting work (required)

• Credit Control / Finance: 3 years minimum

• English (required)

How to Apply

If you are a motivated and organised individual with a strong focus on accuracy and customer service, we would love to hear from you.

Please apply via Indeed with your CV. Shortlisted candidates will be contacted for and interview.

Pay: £25,000\.00\-£28,000\.00 per year

Benefits:

• Company pension


• Free parking


• Health \& wellbeing programme


• On\-site parking

• Blackburn BB1 2FD: reliably commute or plan to relocate before starting work (required)

• Credit control with chasing aged and difficult debt: 3 years (required)

• United Kingdom (required)

This listing is from indeed. View original listing ↗