Customer Success Manager - Ads Solutions (Spanish speaking)

Ads Solutions \- Dublin, Ireland

About the Team

OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission integrity.

About the Role

We’re looking for a Customer Success Manager to support advertisers in onboarding.

This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long\-term partner growth and with internal teams to continuously improve the advertiser experience.

This role is based in our Dublin office. We use a hybrid work model of3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact.


• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.


• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.


• Identify opportunities to expand partnerships through increased product adoption and incremental investment.


• Partner cross\-functionally with Sales value.


• Surface advertiser feedback and insights to inform product improvements and long\-term strategy.


• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

• Have 5\-10\+ years of experience in digital advertising, account management, customer success, consulting or a related client\-facing role.


• Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.


• Are comfortable interpreting performance data and translating insights into strategic recommendations.


• Have experience with data querying (e.g. SQL, advanced excel/GSheet)


• Communicate clearly and build trust with both technical and non\-technical stakeholders.


• Operate with ownership and accountability in fast\-moving, evolving environments.


• Demonstrate sound judgment and a commitment to user trust and responsible platform growth.


• Spanish language fluency is required for this role.


• Full working rights for Ireland.

OpenAI is an AI research and deployment company dedicated to ensuring that general\-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.

We are an equal opportunity employeration, or other applicable legally protected characteristic.

Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non\-compliant. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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