Customer Services & Returns Assistant

Overview

Hutch Logistics is an eCommerce fulfilment provider, helping brands ship thousands of orders every day across the UK and internationally.

Join our dynamic team as a Customer Services \& Returns Assistant. Offers an exciting opportunity to use your skills in customer interaction, administrative tasks, and warehouse operations. You'll be empowered to contribute to a fast\-paced environment that values enthusiasm, communication, and a proactive attitude.
This is an excellent opportunity for someone looking to start a career in logistics, fulfilment or supply chain management, with practical experience across multiple areas of the business.

Hours

9:00am – 5:00pm, Monday to Friday. (with opportunity to work extra hours) plus one Saturday per month (9:00am – 4:00pm).

Responsibilities

Your role will include a mixture of office\-based administration and practical warehouse duties, including:

• Providing excellent customer service via telephone and email.


• Processing customer orders and order amendments.


• Processing product returns, including inspections, exchanges, refunds and returning stock to inventory.


• Using our Warehouse Management System (WMS) to manage orders, stock levels and shipments.


• Assisting with inventory management, stock receipting and stock accuracy.


• Supporting shipping and receiving operations, including checking inbound deliveries and preparing outbound shipments.


• Picking and packing urgent customer orders when required.


• Preparing banking and administrative paperwork.


• Entering customer discounts and promotional coupons where required.


• Working closely with the warehouse team to ensure customer orders are fulfilled accurately and on time.


• Saturday Warehouse cover and FLT license or willingness to take test to drive Counter balance FLT in the future.


• Helping maintain a clean, organised office environment, including keeping the kitchen tidy and emptying bins.

What We're Looking For

• Strong data entry skills with attention to detail and accuracy


• Motivated, reliable and eager to learn.


• Friendly and passionate about delivering excellent customer service.


• Comfortable working independently as well as part of a team.


• Confident communicating both over the phone and by email.


• Willing to gain practical experience within warehouse operations.


• Happy to work in both an office and warehouse environment.


• IT confident and able to learn new systems quickly.

This role is designed to set you on a path toward a rewarding career in customer service, administration, or warehouse management. We are committed to supporting your growth every step of the way!

Pay: £13\.50 per hour

Benefits:

• On\-site parking

Location:

• Braintree, Essex (preferred)

Work Location: In person

This listing is from Indeed. View original listing ↗