Customer Services Assistant
Designated Workplace: 52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle: Fixed Office Based Worker
Salary: £25,583 to £25,989 per annum
Post Type: Full Time
Hours: 36 per week
Tenure: Temporary
End Date: 31/03/2027
Published: Friday 05 June 2026
Closing Date: 23\.59 hours BST on Thursday 18 June 2026
Reference: HR\-0096\-26
PLEASE NOTE, THIS IS A TEMPORARY POST UNTIL MARCH 2027
*Internal applicants who wish to be considered for the role on a secondment basis must obtain approval from their Line Manager before submitting an application.*
Do you…….
- Enjoy working in a busy, customer\-focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
We are looking to recruit a highly motivated, customer\-focused individual to join our busy Customer Services Revenue \& Benefits call handling team.
About You!
You will be the first point of contact for all revenue \& benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue \& benefit services.
You will be a team player, can work with minimal supervision, have excellent communication skills, can act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8\.30am and 5\.30pm Monday to Friday. Working patterns to be agreed.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.
Important Information
We reserve the right to close this vacancy prior to the advertised closing date if a sufficient number of applications are received.
- Role Profile and Person Specification
Apply
by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.
For general employability support please contact the employability team at thenest@westlancs.gov.uk
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.
Equal Opportunities
An Equal Opportunities Employer \-
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
This listing is from indeed. View original listing ↗